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Anker Innovations Recalls Anker 321 Power Bank (PowerCore 5K, Black) A1112

Your safety is Anker Innovations' highest priority. Use this form to submit a request for your Anker 321 Power Bank (PowerCore 5K, Black), A1112, if you purchased the product between March 1 2023, and June 6, 2024.. To help expedite the process, please make sure to attach proof of purchase with the completed form.

For users verified to be part of the recall batch, we will send you an Anker 533 Power Bank (PowerCore 30W, Black) free of charge.

For more information on this program, please click on our official announcement here.

Product Information
Please enter the order number for your Anker 321 Power Bank. If you purchased more than one of this product, please submit a separate form for each item.
Find your 16-digit serial number (e.g., AACVML0D12345678) on the bottom of the battery. Please note that the serial number (SN) does not contain the letter "O" or the letter "I".
Customer Information
Please enter your name and contact information. We will be using it to process your request and contact you, if necessary.
Street Address, Company Name, C/O
Apt, Suite, Unit, Building, Floor, etc.
Attachments

As part of the replacement program, you will need to submit proof of purchase. This is required for all submissions. All attachments should be no more than 10 MB.

To select and upload multiple files:

  • On Windows, hold the Control (CTRL) key and click on each file you want to select.
  • On MacOS, hold the Command (⌘) key and click on each file you want to select.
  • On iOS devices, tap on each file you want to select.
  • On Android devices, tap and hold on each file you want to select.
Submit Your Request

Before you submit your request, please review your form and ensure that:

  1. You have filled out all of your information correctly.
  2. You have uploaded proof of purchase.

Once you have verified the information, click the Submit button below.

If you encounter any issues while submitting the form, please don't hesitate to contact us at support@anker.com. Be sure to include "Anker 321 Power Bank Recall" in the subject line of your email.

I acknowledge that Anker is conducting a voluntary recall of the product and that it must be immediately disconnected from any chargers or devices and will no longer be used. I will dispose of this device in a manner that complies with all applicable local, state, and federal laws, regulations, and guidelines relating to the safe disposal of Lithium batteries.
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