We have identified that certain Anker PowerCore 10000 power banks (Model: A1263) manufactured between January 1st, 2016, and October 30th, 2019, which were sold between June 1st, 2016, and December 31st, 2022, in the United States may pose a fire safety risk due to a potential issue with the lithium-ion battery. This issue can cause the battery to overheat, leading to melting of plastic components, smoke, and fire hazards.
We are initiating a recall program out of an abundance of caution. Anker and the U.S. Consumer Product Safety Commission (CPSC) have issued a joint recall notice, which is available on the CPSC website: here
We urge all U.S. customers with an Anker PowerCore 10000 power bank (Model: A1263) to check if their unit is included in this recall by following the steps below.
Check the product information on the bottom of the device to confirm it reads: “Anker PowerCore 10000” with model number "A1263." See images below.
After you've received confirmation from Anker that your unit qualifies for replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium batteries. (See instructions below.)
If you have any questions or need further assistance, please contact us at support@anker.com or call (800) 988 7973. If emailing, please include "Anker A1263 Recall" in the subject line to ensure a prompt response.
Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery for disposal. Before taking your battery to a HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
We identified a potential safety issue with certain Anker PowerCore 10000 power banks (Model: A1263) manufactured between January 1st, 2016, and October 30th, 2019, which were sold in the United States between June 1st, 2016, and December 31st, 2022. The lithium-ion battery may overheat, posing a risk of melting, smoke, or fire. We’re conducting this recall out of an abundance of caution to ensure the safety of our customers.
This recall applies only to the Anker PowerCore 10000 power bank (Model: A1263) manufactured between January 1st, 2016 - October 30th, 2019 in black, blue, red and white, sold in the United States between June 1st, 2016, and December 31st, 2022.
Please check the label on the bottom of your power bank. If it reads Anker PowerCore 10000 power bank (Model: A1263) and was purchased in the United States between June 1st, 2016, and December 31st, 2022, your unit may be affected. To verify eligibility, please click here to verify your serial number, and if it matches, please continue to fill out your product recall information.
If your unit is confirmed to be part of the recall, please stop using it immediately.
Click here for instructions on how to receive a replacement power bank or gift card.
If your power bank is confirmed to be part of the recall, you will be eligible to receive a replacement power bank. If replacements are on back order, you can receive a $30 gift card or wait for a replacement to become available.
If your unit is confirmed to be part of the recall, stop using it immediately. Even if it appears to function normally, there may still be a risk of overheating, fire, or other safety issues.
Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery for disposal. Before taking your battery to a HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
We are conducting this recall in coordination with the CPSC and following all applicable safety and compliance guidelines. The official press release for this recall can be found here
Our customer service team is here to help. Please email us at support@anker.com and include "Anker A1263 Recall" in the subject line. You can also call us at (800) 988 7973. Regional phone numbers can be found on our support page.
