All Anker SOLIX Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers purchased on anker.com come with a limited warranty, as shown below. By using Anker SOLIX products, you are agreeing to be bound by the terms of the Anker limited warranty.

We provide a limited warranty for purchases made on anker.com. The warranty period starts from the date of purchase.

Warranty Timeline

For Kickstarter backers, please refer to the specific warranty policy of the campaign or contact support@anker.com.

Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items. This limited warranty provided by Anker in no way affects a potential statutory warranty provided by law.

How To Process Warranty

• Buyers must provide sufficient proof of purchase, such as an order number from online purchases made, through Anker or Anker's authorized resellers, sales invoices, or dated sales receipts from authorized Anker resellers that show a description of the product along with its price.
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
• Anker must document what happens when buyers troubleshoot the product
• The defective item's serial number/visible proof depicting the defects required
• It's necessary for Anker to do a quality inspection on the returned item

Exchange and Replacement

• Anker will repair (at Anker's expense) or replace with a refurbished product for any Anker product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
• The repaired/replaced product assumes the remaining warranty of the original date of purchase or 3 months after being replaced or repaired, whichever is longer.
• If the product cannot be repaired or a replacement is not available, Anker will offer a partial refund based on the usage time of the defective item.
• Products that are out of warranty are also eligible for paid repair services. For a list of products that can be repaired and their corresponding repair costs, please contact support@anker.com to obtain the relevant information.

Cross-Regional After-Sales Service

Anker does not provide a global product warranty, and the warranty service can only be obtained at a designated Anker repair center.

To repair the product in an Anker repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Anker Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.

Exclusions and Limitations

Warranty Registration

Return and Replacement Policy

Cancellation

Return Policy

Return Process

• Buyer must provide sufficient proof of purchase
• Anker must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It is necessary to return an item for quality inspection
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

• Order number from online purchases made through Anker or Anker's authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Refund

Reminder: Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.

After-Sale Service Contact