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Anker Innovations Initiate Replacement Program for “22D51” Batch of Detachable Battery for Powered Cooler

Your safety is Anker Innovations’ highest priority. Use this form to submit a battery pack replacement request for your Anker EverFrost Powered Cooler. To help expedite the process, please attach proof of purchase with the completed form.

For more information on this program, please click on our official announcement here.

Customer Information
Please enter your name and contact information. We will be using it to process your replacement and contact you, if necessary.
Street Address, Company Name, C/O
Apt, Suite, Unit, Building, Floor, etc.
Product Information
Please enter the order number for your Anker EverFrost Powered Cooler. If you purchased more than one Anker EverFrost Powered Cooler, please indicate the purchased quantity below.
Model A17B5 is an upgraded version battery. There is no need to submit a replacement request for this model.

As part of the replacement program, you will need to submit proof of purchase. This is required for all submissions. All attachments should be no more than 10 MB.

To select and upload multiple files:

  • On Windows, hold the Control (CTRL) key and click on each file you want to select.
  • On MacOS, hold the Command (⌘) key and click on each file you want to select.
  • On iOS devices, tap on each file you want to select.
  • On Android devices, tap and hold on each file you want to select.
Submit Your Request

Before you submit your request, please review your form and ensure that:

  1. You have filled out all of your information correctly.
  2. You have uploaded proof of purchase.

Once you have verified the information, click the Submit button below.

I acknowledge that Anker is conducting a voluntary replacement program of the product and that I must immediately disconnect the battery from the Powered Cooler and will no longer use the battery. I will dispose of this detachable battery in a manner that complies with all applicable local, state, and federal laws, regulations, and guidelines relating to the safe disposal of lithium batteries.
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