Anker SOLIX provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty Details
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Product name
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Country
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Standard Warranty Period
The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.
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SOLIX X1 Home energy storage system
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USA
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Germany
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Italy
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European
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| Canada | https://www.anker.com/ca/anker-solix/hes-x1-warranty | |
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LATAM
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https://www.anker.com/anker-solix/hes-x1-warranty-latam |
RMA Procedure
The customer must comply with the following policies and procedures.
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Contact Anker SOLIX customer service and request a remote diagnosis on an Eligible Product(s) at issue. Note that many problems can be solved by remote diagnosis. Call the following Anker SOLIX Customer Support phone numbers or email to support@anker.com.
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If troubleshooting does not resolve the problem, the customer may request a Return Merchandise Authorisation (RMA) number from Anker SOLIX to return the defective product to Anker SOLIX.
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The RMA request must include the following information1. Proof of purchase in the form of a dated invoice or receipt for the defective product;2. The model number, the serial number, the system ID, the nameplate of the defective product;3. A detailed description of the defect;4. The shipping address to which the repaired or replacement product should be shipped.
For more details, please refer to the Return Merchandise Authorization Procedure documentation.
Warranty Exclusions:
The limited warranty does not include defects in appearance, technology, or design, or defects that do not materially affect energy production or reduce the form, fit, or function of the covered product, or any defects or parts that need to be replaced due to ordinary wear and tear, corrosion, rust, or stains on the shell or paint of the covered product.
The limited warranty does not include:
1. Costs related to dismantling, installation, or troubleshooting; and software programs installed in the warranty product, as well as the recovery and reinstallation of such software programs and data; workmanship-related issues, or installation that was not performed by a certified installer.
2. Costs related to the original buyer refusing to install firmware updates provided by Anker SOLIX.
3. Re-installing the device in a new place.
This limited warranty will not apply if the buyer is in default under the General Terms and Conditions or other agreements governing the purchase of the product, or the product or any part thereof is:
（a) damaged as a result of misuse, abuse, accident, negligence, or failure to maintain the product;
（b) damaged as a result of modifications, alterations, or attachments thereto which were not pre-authorized in writing by Anker SOLIX;
（c) damaged due to the failure to observe the applicable safety regulations governing the proper use of the product;
（d) damaged by using third-party components not provided by Anker SOLIX;
（e) installed or operated not in strict conformance with the Documentation;
（f) not ensured sufficient ventilation for the product as described in Anker SOLIX X1 installation guide;
（g) opened, modified, or disassembled in any way without Anker SOLIX's prior written consent;
（h) used in combination with equipment, items, or materials not permitted by the documentation or in violation of local codes and standards;
（i) damaged by software, interfacing, parts, supplies, or other products not supplied by Anker SOLIX;
（j) damaged as a result of improper site preparation or maintenance or improper installation;
（k) damaged or rendered non-functional as a result of natural disasters, or other abnormal environmental conditions like war or car accidents, action of third parties, direct exposure to seawater, or other events beyond Anker SOLIX's reasonable control or not arising from normal operating conditions;
（l) damaged during or in connection with shipping or transport to or from the buyer where the buyer arranged such shipping or transport;
