Contact Us
Buy on the Anker Store
Hassle-Free Warranty
30-Day Money-Back Guarantee
Fast, Free Shipping
Lifetime Customer Support
Select Your Country/Region
© Fantasia Trading LLC 2025 200923810277
Anker Innovations Initiates Global Voluntary Recall
for Select Power Banks
for Select Power Banks
Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.
While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models. We have formally notified and coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.
The following products may be affected:
- Anker Power Bank (10K, 22.5W) — Model A1257
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689
How to Tell If You Have an Affected Power Bank
Step 1: Check your model number—located on the bottom or side of your power bank. If it matches one of the following models (A1257, A1647, A1681, A1689), proceed to Step 2.
Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/au/rc2506-form
Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I.". All Australian stock provided through Directed Australia is not affected by the issue mentioned in the notice and is not subject to recall.
If your power bank is confirmed to be part of the recall, submit the Recall Claim form.
If your product is confirmed to be affected:
- Stop using the device immediately. - Do not dispose of the power bank until you receive confirmation from Anker that your unit qualifies. Refer to the section titled "How to Safely Dispose of Your Power Bank" below.
Submit Recall Claim
Click the button below for instructions on how to request a replacement power bank or a gift card (redeemable on the Anker website).
How to Safely Dispose of Your Power Bank
After you've received confirmation from Anker that your unit qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery drop-off boxes typically found at retail or home improvement stores. These are not equipped to handle recalled lithium-ion products like power banks.
Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire. Your municipal Household Hazardous Waste (HHW) collection center may accept this recalled power bank for safe disposal. Before visiting, contact the facility to confirm whether they accept lithium-ion battery-powered devices from recall programs.
To dispose of the power banks, contact your local council for e-waste drop-off advice or find the nearest service at https://recyclingnearyou.com.au.
Frequently Asked Questions
What is the issue with the power bank?
We identified a potential manufacturing issue involving lithium-ion battery cells supplied by a single vendor. These cells—commonly used in the consumer electronics industry—were included in four PowerCore models sold in multiple markets.
This issue was detected through enhanced quality assurance protocols that Anker implemented after a previous recall. While the likelihood of malfunction is considered minimal, we are initiating a voluntary recall out of an abundance of caution.
Where can I find the serial number on my product?
The serial number is usually printed on the side or back of the product. Please refer to the image below.
Note: Pay close attention to the letters and numbers in the serial number, such as "1," "L," "I," "2," and "Z." Characters like "0" (zero) and "O" (the letter O) are easily confused. Serial numbers of affected products do not contain the letters "O" or "I."
Which products are affected?
This voluntary recall applies to the following Anker models:
- Anker Power Bank (10K, 22.5W) — Model A1257
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689
What should I do if my power bank is affected?
- Stop using the device immediately.
- Do not dispose of the power bank until you receive confirmation from Anker that your unit qualifies.
- Click the "Submit Recall" button for instructions on how to request a replacement or a gift card.
Can I continue using the power bank if it seems fine?
No. Even if the device appears to function normally, any unit confirmed to be part of this recall should be stopped from use immediately due to the risk of overheating, melting, smoke, or fire.
How should I dispose of the recalled power bank?
After you've received confirmation from Anker that your unit qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery drop-off boxes typically found at retail or home improvement stores. These collection points are not equipped to handle recalled lithium-ion products like power banks.
Recalled lithium-ion batteries must be handled differently from regular batteries because they pose a higher risk of fire.
To dispose of the power banks, contact your local council for e-waste drop-off advice or find the nearest service at https://recyclingnearyou.com.au.
If my A1647 power bank was not affected in last year's recall, do I still need to check it again this year?
Yes, we recommend checking it again. We apologize for any inconvenience this may cause.
How can I contact Anker for more help?
For assistance, email support@anker.com with the subject line: [Model] Anker Power Bank Recall (e.g., "A1647 Anker Power Bank Recall").
