Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.
Therefore, Anker has decided to initiate a voluntary global recall of several Anker power bank models. We have formally notified and coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.
The following products may be affected:
- Anker Power Bank (10K, 22.5W) — Model A1257
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689
Step 1: Check your model number—located on the bottom or side of your power bank. If it matches one of the following models (A1257, A1647, A1681, A1689), proceed to Step 2.
Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/au/rc2506-form
Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I.".
All Australian stock provided through Directed Australia is not affected by the issue mentioned in the notice and is not subject to recall.
If your product is confirmed to be affected:
- Stop using the device immediately. - Do not dispose of the power bank until you receive confirmation from Anker that your unit qualifies. Refer to the section titled "How to Safely Dispose of Your Power Bank" below.
Click the button below for instructions on how to request a replacement power bank or a gift card (redeemable on the Anker website).
After you've received confirmation from Anker that your unit qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery drop-off boxes typically found at retail or home improvement stores. These are not equipped to handle recalled lithium-ion products like power banks.
Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire. Your municipal Household Hazardous Waste (HHW) collection center may accept this recalled power bank for safe disposal. Before visiting, contact the facility to confirm whether they accept lithium-ion battery-powered devices from recall programs.
To dispose of the power banks, contact your local council for e-waste drop-off advice or find the nearest service at https://recyclingnearyou.com.au.
