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MagSafe Duo Charger Not Working: Troubleshooting Guide

MagSafe Duo Charger Not Working: Troubleshooting Guide

Experiencing a MagSafe Duo Charger not working can be a source of frustration for most people, especially when relying heavily on our devices. In this article, we will highlight the common reasons behind this popular issue, provide easy-to-follow solutions for fixing your MagSafe Duo Charger, and guide you in selecting the best alternative wireless charger if you decide to make a switch. Let's get it on!

4 Common Reasons for MagSafe Duo Charger Not Working 

Here are some of the most common reasons why the MagSafe Duo Charger may not work:

1. Compatibility Issues with Devices

The MagSafe Charger is specifically designed for the iPhone 12 series and newer models, which includes a built-in magnetic alignment feature that ensures perfect positioning for optimal charging. Older iPhone models or non-Apple devices that do not support MagSafe technology will either not charge at all or charge inefficiently when placed on a MagSafe Duo Charger. Ensuring device compatibility is crucial for the MagSafe system to function properly.

2. Faulty Connections or Adapters

A common reason the MagSafe Charger might not work is due to dust and debris accumulation, which can interfere with the connection between the charger and the device. Additionally, using a faulty power source or a damaged cable can prevent the charger from receiving the power it needs to function correctly. Observing and maintaining clean and undamaged connections is essential for effective charging.

3. Software Glitches or Updates

Software issues on the iPhone can also affect the performance of the MagSafe Charger. An outdated iOS version may not support the charger properly, or software glitches could interfere with the charging process. It's important to keep your device updated and to restart it if you're experiencing issues with MagSafe charging.

4. Overheating

The charger may stop functioning properly if it overheats. This can occur from extended use or charging in a poorly ventilated area, potentially leading to safety mechanisms triggering a shutdown to prevent damage.

3 Methods to Fix MagSafe Duo Charger Not Working

Here are some steps you can take to fix an issue with the MagSafe Duo Charger not working: 

Method 1. Performing a Hard Reset or Force Restart

When your MagSafe Duo Charger is not functioning, a hard reset of your iPhone can be a potent solution. This process forces your device to restart, terminating all background activities and potentially clearing any temporary glitches that could impede the MagSafe performance. 

To perform a hard reset on iPhones, follow these steps:

Step 1: Press then quickly release the Volume Up button.

Step 2: Press then quickly release the Volume Down button.

Step 3: Press and securely hold the Side button until the Apple logo appears.

Step 4: Release the Side button.

Method 2. Updating Your iPhone

Sometimes, the root of technological hiccups with accessories like the MagSafe Duo Charger lies within outdated software. Check for updates by diving into Settings > General > Software Update. An updated iPhone ensures improved compatibility with accessories and can sometimes fix bugs that prevent your MagSafe from charging correctly. Proceed to update your device if available, and then give charging another attempt. 

Method 3. Clean MagSafe Charger and Ring 

Over time, your MagSafe Charger can collect dust and debris, which may hinder its connection to your iPhone. Gently clean the charger with a slightly damp cloth, and carefully wipe around the magnetic ring to remove any accumulated grime. Avoid using abrasive materials that could severely damage the charger, and make sure everything is dry before reconnecting your iPhone.

How to Choose an Alternative Wireless Charger for MagSafe Duo Charger

Here are the things to look for when selecting an alternative wireless charger to the MagSafe Duo Charger:

Factor 1. Compatibility 

When looking for an alternative wireless charger, ensuring compatibility with your device is really important. The alternative should ideally support the same MagSafe technology, meaning it should offer seamless charging for specific iPhone models that are designed with MagSafe. This compatibility ensures that you retain the convenience of magnetic alignment and optimal charging efficiency associated with your Apple devices.

Factor 2. Power Output 

The power output of your alternative wireless charger significantly determines the charging speed for your device. When selecting a charger, consider one with a similar or higher wattage to the MagSafe Duo to maintain quick and efficient charging times. Typically, MagSafe-compatible accessories support up to 15 watts of power output, providing fast charging capabilities that match those of the original chargers. 

Best MagSafe Duo Alternative Chargers 

Here are the top three MagSafe Duo alternative chargers that you should check out:

Anker MagGo Wireless Charging Station (Foldable 3-in-1) 

Charge in style with Anker MagGo Wireless Charging Station (Foldable 3-in-1), delivering a hefty 15W of ultra-fast charging, thanks to Qi2 certification, for your iPhone. Apple Watch Series 9 gets a boost of up to 47% in just 30 minutes. With its pocket-sized, lightweight design, it's an ultra-compact powerhouse, keeping your iPhone, AirPods, and Apple Watch charged together. The package includes a 40W USB-C charger, a 1.5m cable, plus a 24-month warranty for peace of mind. 

Anker 3-in-1 Cube with MagSafe

Discover the convenience of the Anker 3-in-1 Cube with MagSafe, tailored exclusively for Apple users. Charge your iPhone, Apple Watch, and AirPods simultaneously with 15W ultra-fast charging. Designed for the traveler in mind, its lightweight, foldable design fits perfectly in your pocket. Enjoy flexible viewing angles up to 60° without interrupting your charge. It's the ultimate travel buddy for your Apple devices. 

Anker 533 Magnetic Wireless Charger (3-in-1 Stand)

Elevate your charging station with the Anker 533 Magnetic Wireless Charger (3-in-1 Stand). Charge your phone, earbuds, and smartwatch simultaneously with ease. Featuring a flexible design, charge vertically or horizontally and adjust the view up to 40°. Benefit from secure magnetic charging spots and Anker's MultiProtect safety suite for peace of mind. It's the ideal charging stand for the gadget lover looking for convenience and safety.


Dealing with a MagSafe Duo Charger not working can be quite a headache, but it doesn't have to be a deal-breaker. With the insights and solutions you've discovered, you're equipped to tackle any problem that comes your way. Whether it's diagnosing the issue, applying a quick fix, or exploring alternative charging solutions, you're all set. This experience isn't just about reviving your charger—it's about making informed choices for your future charging needs. Cheers to seamless charging experiences that blend style with efficiency!


Here are some commonly asked questions on MagSafe Duo Charger not working.

Do MagSafe Magnets Wear Out?

Yes, the magnets in MagSafe chargers can wear out over time, just like any magnetic material. However, they are designed to last for a long time under normal use. The rate of wear can be affected by how the charger is handled, the environment it is stored in, and its use frequency.

How Do I Update My MagSafe Duo Charger Firmware? 

Currently, there's no user-serviceable way to update the firmware on a MagSafe Duo Charger. Firmware updates are generally handled automatically by the device they're paired with. In case of any issue, contacting Apple Support would be advisable.

Is It Ok to Use MagSafe Everyday?

Yes, it is safe to use MagSafe everyday. MagSafe chargers are designed for daily use. However, as with any electronic device, it's a good idea to make sure the charger isn't exposed to extremely high temperatures as it could shorten its lifespan.

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