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Troubleshooting Guide: Why Won't My Phone Charge?

Troubleshooting Guide: Why Won't My Phone Charge?

One of the worst things that can happen to your smartphone is that it stops charging. When it happens, you won’t be able to use your phone for Internet browsing and gaming. Worse, you can miss important messages and calls if you don’t know the answer to why won’t my phone charge.

The good news is that a non-charging phone is easily fixable once you know what is causing the issue. Check out our comprehensive guide about the common reasons and effective solutions for all your phone charging problems.

Common Reasons Your Phone Won't Charge

Several issues can cause your phone to stop charging. Any damage to your smartphone, the charging cable, the battery, or the charger can disrupt the charging process. Let’s look further into what may be causing the phone to not charge by examining some of the common issues involved:

1. Damaged Charging Cable or Adapter

One of the most common reasons for charging issues is a damaged charging cable or adapter. Charging cables are subject to daily wear and tear, which can result in fraying, loose connections, or internal breaks. Similarly, charging adapters can become damaged due to voltage fluctuations, heat, or other electrical issues. A faulty cable or adapter may prevent your phone from charging, charge slowly, or even cause intermittent charging.

2. Problem with the Charging Port

The charging port on your phone can also be a source of charging issues. Over time, dust, lint, and debris can accumulate in the port, blocking the connection between the cable and the device. This obstruction can lead to poor or inconsistent charging.

3. Battery Issues

Battery problems can also prevent your phone from charging properly. As batteries age, their ability to hold a charge diminishes, leading to slower charging and shorter battery life. Additionally, a damaged or defective battery may struggle to charge or may not charge at all.

How to Troubleshoot Phone Charging Issues

Encountering charging problems with your phone can be frustrating, but there are several steps you can take to diagnose and resolve the issue. Follow these steps to identify and fix your charging problems:

1. Inspect the Charging Cable and Adapter

Check your cable and adapter for any signs of damage, such as fraying, bends, or loose connections. If you suspect an issue, use a different cable and adapter that are compatible with your device. Also, ensure that the adapter can provide sufficient power for your phone.

2. Clean the Charging Port

Over time, the charging port can collect dust, lint, and debris, which can block the connection between the cable and your phone. Carefully clean the port using a soft brush or compressed air. Avoid using metal objects, as they can damage the port's delicate components.

3. Examine the Power Source

Ensure the power source is providing consistent power. Try plugging your charger into a different outlet or power strip to rule out any issues with the source. If using a USB port, make sure it is functional.

4. Restart Your Phone

Sometimes, a simple restart can resolve software-related issues that might be affecting charging. Power off your phone, wait a few seconds, then turn it back on and check if the charging problem persists.

5. Update Software

Software updates can improve your phone's performance and fix charging-related bugs. Check for available updates and install them if necessary. Keeping your device's software up to date ensures optimal performance.

6. Check Battery Health

If your phone has a battery health feature in its settings, review the information to see if the battery needs replacement. An aging or damaged battery can affect charging efficiency.

If these troubleshooting steps do not resolve your phone's charging issues, consider contacting a certified technician or authorized service center for professional assistance. This can help you avoid further damage and ensure that your device is in good hands.

Tips for Preventing Phone Charging Problems

Proper care and maintenance can significantly reduce charging problems and help preserve the longevity and performance of your phone's battery. Follow these tips to prevent issues and ensure smooth charging:

1. Use High-quality Chargers and Cables

Don’t buy cheap chargers and cables from unknown manufacturers as they are often low quality and can damage your phone and cause charging problems. Opt for certified charging cables and chargers from reputable brands like Anker. Ensure that the accessories you use are compatible with your specific device.

2. Keep the Charging Port Clean

Regularly inspect and clean your phone's charging port using a soft brush or compressed air. Dust, lint, and debris can accumulate in the port, obstructing the connection and causing charging problems.

3. Avoid Charging Your Phone Overnight

Prolonged charging beyond the necessary time can stress the battery and reduce its lifespan. Try to charge your phone during the day and unplug it once it’s fully charged.

4. Monitor Your Phone’s Temperature While Charging

If it becomes excessively hot during charging, it could be a sign of a malfunctioning battery or charger. Remove the charger and let your phone cool down before charging it again.

5. Avoid Using Your Phone While It Charges

Using your phone while it charges can generate excess heat and strain the battery. If possible, avoid prolonged phone use during charging to maintain battery health.

6. Handle Cables with Care

Treat your charging cables gently by avoiding excessive bending, twisting, or stretching. Properly coil and store cables when not in use to prevent wear and tear, which can lead to connection issues.

7. Use a Wireless Charger

If possible, experiment with alternative charging methods, such as wireless charging. Choose compatible certified wireless chargers from Anker or other reputable brands to charge your device conveniently. Many Anker wireless chargers even support simultaneous charging of multiple devices, allowing efficient and safe charging.


Knowing why won’t my phone charge is helpful in various scenarios. After all, our smartphones are pretty much an extension of ourselves. Hence, ensuring it has plenty of power is crucial if we want to use the Internet, capture special moments, and much more. By incorporating these tips above into your routine, you can minimize charging problems and ensure that your phone remains reliable and efficient.  


Q1. How Do I Know if My Charger Port Is Damaged?

You might notice your phone charges slowly or not at all. Another sign is that you need to hold or move the charger to a certain position to charge. These also indicate whether you see debris or physical damage inside the port. Testing with a different cable helps determine if the issue is with the port.

Q2. How Can I Charge My Phone Without a USB or Charger?

You can use wireless charging if your phone supports it. Place your phone on a wireless charging pad. Another option is using a portable battery or power bank. Some public places like cafes and airports provide wireless charging pads too.

Q3. Is It Safe To Use Third-Party Chargers for My Phone?

Yes, it can be safe to use compatible third-party chargers if they are from a reputable manufacturer. High-quality third-party chargers, like Anker, usually meet safety standards, but poor-quality ones might damage your phone or pose fire risks. Always check for certifications like UL or CE on the charger.

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