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Troubleshooting 101: Why Is My Chromebook Not Charging

Troubleshooting 101: Why Is My Chromebook Not Charging

Why is my Chromebook not charging? This question can be frustrating, especially when you're relying on it for work, study, or leisure. This article will address common reasons behind a Chromebook's charging issues and provide solutions to help you get it working again. Moreover, we will give tips on how to maintain your Chromebook's battery health to make sure it lasts for a long time. Whether you're experiencing charging issues or aiming to prolong your device's battery life, this guide is here to help you. 

Common Reasons for a Chromebook Not Charging

Below are common reasons why a Chromebook might not be charging:

  1. Faulty Charger or Cable: The most straightforward cause to check is whether the charger or cable is functioning properly. Over time, cables can fray, connectors can become loose, or the charger itself may fail. Testing the charger on another device or trying a different charger with your Chromebook can help determine if this is the issue.
  1. Damaged Charging Port: Regular wear and tear or accidental damage can cause the charging port on your Chromebook to become loose or dysfunctional. If the charging cable does not fit snugly or the connection feels loose, the charging port might need repairing.
  1. Battery Issues: Chromebook batteries have a limited lifespan and decrease in capacity over time. If your device is old, the battery might be worn out and unable to hold a charge. A battery test can diagnose whether you need a battery replacement.
  1. Software Glitch: Sometimes, the operating system or a software error can prevent the charging process. Restarting your Chromebook could reset the system's power management settings and resolve this issue.
  1. External Factors: External factors such as using the Chromebook in extremely hot or cold temperatures can also affect charging. Batteries are sensitive to extreme temperatures, which might prevent charging or reduce battery performance.

Proven Solutions for the Chromebook that is not Charging

When your Chromebook is not charging, it can be frustrating, but there are several proven solutions you can try to resolve the issue:

  1. Ensure a Working Power Source

Before going into more complex troubleshooting steps, ensure the Chromebook is connected to a reliable power source. Inspect both ends of the power cable to ascertain they are securely inserted into your Chromebook and the power outlet. Sometimes, the issue might be as simple as a faulty outlet or one that's controlled by a wall switch. Testing the outlet with another device can confirm its functionality.

  1. Use the Right Power Adapter

Chromebooks typically come with a USB-C power adapter that is specifically designed to match their charging requirements. Using a non-original or a low-capacity charger might not deliver enough power to charge your device. It is recommended to use the charger that came with your Chromebook or a replacement approved by the manufacturer to ensure compatibility and adequate power delivery.

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  1. Clean the Charging Port

Dirt, lint, and debris in the charging port can obstruct the connection between the charger and your Chromebook. Use a small, soft-bristled brush or a burst of compressed air to gently clean the port. Avoid metal objects and excessive force to prevent damage.

  1. Unplug Everything and Try Again

Temporary glitches in the charging system can be resolved by a simple reset. This involves unplugging your Chromebook and the charger from the power source, waiting for a few moments, and then plugging everything back in. Always connect the charger to your Chromebook first before plugging it into the power outlet.

  1. Battery Calibrationand Settings

Drain the battery completely until the Chromebook shuts down. Then, charge it to 100% without interruption. This can help recalibrate the battery's charging circuitry. Explore the settings in Chrome OS to ensure no power management settings are interfering with normal charging.

  1. Replace the Battery

Use the Chrome Diagnostics tool to assess your battery's health. Navigate to "About Chrome OS," select "Diagnostics," and run a battery test. If the test indicates issues, it may be necessary to replace the battery. When replacing, ensure you use a compatible battery and consider professional installation to avoid damage.

  1. Software Updates and Resets

Keep your Chromebook updated with the latest Chrome OS software to avoid bugs and enhance performance, including battery management. If all else fails, a more drastic but effective method is to perform a hard factory reset. This process can resolve any software glitches that might prevent charging. Before commencing, ensure to back up your data as this process erases all information stored on the device. The reset is initiated by signing out of your Chrome OS account, then pressing "Ctrl + Alt + Shift + R," followed by selecting "Restart" and proceeding with the "Powerwash" option.

If none of the above steps resolve the charging issue, it might indicate a deeper hardware problem, possibly with the charging circuit or the battery itself. Contact certified repair services or reach out to the manufacturer for professional repair options.

How to Take Care of the Battery of Your Chromebook?

Here are some helpful tips on how to take care of the battery of your Chromebook:

  1. Avoid Extreme Temperatures: Batteries are very sensitive to temperature extremes. Make sure your Chromebook isn't exposed to too hot or cold environments, as this can deteriorate battery health more rapidly.
  1. Practice Partial Discharges: Instead of depleting the battery completely, try to keep the charge anywhere between 20% and 80%. This can help maintain battery health over time, as deep discharges can strain the battery.
  1. Dim the Screen: The display is one of the most power-intensive components. By keeping your screen brightness at a safe, moderate level, you can reduce the strain on your battery, extending its lifespan.
  1. Limit Multitasking: Running multiple applications simultaneously can drain your battery quickly. When looking to conserve battery life, close unnecessary apps and tabs.
  1. Update Regularly: Google frequently releases Chrome OS updates that enhance system efficiency, including power management. Keeping your Chromebook up to date ensures you benefit from these improvements.


In conclusion, the question "Why is my Chromebook not charging?" can stem from various issues, ranging from simple cable faults to complex battery problems. However, successfully gaining insight into these potentials and applying the appropriate solutions can resolve most charging issues efficiently.

Also, maintaining the health of your Chromebook’s battery through proper care and usage practices can prevent many charging issues from arising in the first place, ensuring prolonged device health and usability. 


Here are some commonly asked queries on why is my Chromebook not charging.

How do you reset a Chromebook battery?

To reset a Chromebook battery, you would perform a hard reset, which can resolve various issues and may help with battery charging problems. First, switch off the Chromebook. Then, press and hold the Refresh key while firmly pressing the Power button. Immediately release the Refresh key when the Chromebook starts up. If the standard method does not work, alternative methods include pressing Back + Refresh + Power for at least 10 seconds or using a special reset button, unplugging the power cable, or reinserting the battery on certain models.

Should I consider replacing the battery if my Chromebook won't charge?

If your Chromebook won't charge, considering a battery replacement could be a valid option, especially if the device is older and the battery has significantly degraded over time. Before deciding on a replacement, it is recommended to try other troubleshooting steps, such as performing a hard reset or checking for any software issues, as these can also be the cause of charging problems.

Can a different charger solve the Chromebook not charging issue?

Using a different charger can, in some cases, solve a Chromebook not charging issue, especially if the original charger is faulty. It's important to ensure that the new charger is compatible with your Chromebook to avoid potential damage. Using an incompatible charger can cause harm to your device, so selecting a charger that matches the specifications required by your Chromebook is crucial.

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