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Anker SOLIX F3800 & Home Power Panel Owner Manual

Anker SOLIX F3800 & Home Power Panel Owner Manual

Overview

Product Overview

LED Indicators

System Overview

Installation Overview

How to Install Anker SOLIX Home Power Panel

How to Use Anker App to Set up Anker SOLIX Home Power Panel

What's in the Box

Anker SOLIX Home Power Panel

 

12-Circuit Backup Load Center (Optional)

What You Need

Pre-Installation

Installation Scenarios

1. Turn off the breakers.

Remove the wiring compartment cover of the Home Main Panel. Turn off the main circuit breaker and solar breaker.

2. If your Home Main Panel is indoors.

If the Home Main Panel is indoors, please refer to the distance requirements in the picture. The 12-Circuit Backup Load Center should be at least 5 in / 127 mm above Anker SOLIX Home Power Panel.

3. If your Home Main Panel is outdoors.

If the Home Main Panel is outdoors, we recommend the distance between the Home Main Panel and Anker SOLIX Home Power Panel is no more than 16 ft / 5 m. To facilitate the transfer of backup loads to 12-Circuit Backup Load Center, we suggest the 12-Circuit Backup Load Center be installed next to the Home Main Panel.

Note: The subpanel (12-circuit backup load center) included in Anker SOLIX Home Power Panel package can only be installed indoors.

Note: The following instructions will assume you have an indoorHome Main Panel.

Installation

Install Anker SOLIX Home Power Panel

1. Reserve at least 5 in / 127 mm of space next to the Home Main Panel and mark the position of Anker SOLIX Home Power Panel on the wall.

2. Use a screwdriver to open the wiring hole of the Home Power Panel.

3. Install the wall brackets on the wall using 4 screws with the positioning card provided. (The vertical distance between the two screw holes is 9.86 in / 250.5 mm, and the horizontal distance between the two screw holes is 7.09 in / 180 mm.) Tighten all the screws with 5N·m torque.

4. Install the backplate brackets on the back of Anker SOLIX Home Power Panel. Tighten all the screws with 1.6N·m torque.

5. Secure the backplate brackets on Anker SOLIX Home Power Panel with the wall brackets.

6. Lock the backplate brackets from the side. You need to install 4 screws with 1.6N·m torque.

Install the 12-Circuit Backup Load Center (Optional)

Open the 12-Circuit Backup Load Center, align the casing's screws with the holes, and secure them to the wall with 5N*m torque.

Electrical Connections

Wiring to Home Main Panel

1. Remove the cover.

① Remove your home's main panel cover.

Take out the 100A circuit breaker from the package and connect it to L1 and L2 on the Home Main Panel.

① Use a screwdriver to unscrew the grid wiring connectors with 5N·m torque.

② Connect 4 cables to the grid wiring connectors with 5N·m torque. From left to right, they are: L1 / L2 / N / GND.

③ Run the 4 cables through the left hole of Anker SOLIX Home Power Panel and thread them through the bottom hole of your home's main panel.

 Open the 200A current transformers and snap them to L1 and L2 respectively. Orient the current transformers with the arrow pointing towards the power source.

Note: If a solar power system is connected to your home's main panel, the 100A current transformer can be clamped on the wire connected to the solar panel.

 Insert the current transformers into the CT port of Anker SOLIX Home Power Panel. The cables of two 200A current transformers are connected to the connectors labeled L1 and L2, and the cable of the 100A current transformer is connected to the connector labeled Solar.

③ Complete the wiring between Anker SOLIX Home Power Panel and your home's main panel.

Wiring to 12-Circuit Backup Load Center (Optional)

1. Remove the green screw.

For circuit safety, remove the green screw to disconnect the neutral and ground bars.

2. Install the ground bar kit.

First, find the pre-drilled screw holes inside the 12-Circuit Backup Load Center, align the screw holes on the ground bar kit with them, and finally use screws to install the ground bar kit inside the 12-Circuit Backup Load Center.

Completing Installation

Reinstall the Panels

Reinstall the panels for Anker SOLIX Home Power Panel, your home's main panel, and the 12-Circuit Backup Load Center.

Connect to Anker SOLIX F3800 Portable Power Station

1. Connect Anker SOLIX F3800 Power Station to the bottom ports of Anker SOLIX Home Power Panel with the F3800 to Home Power Panel Cable.

Note: Anker SOLIX Home Power Panel can be connected with 1 or 2 power stations.

2. Turn on either Breaker 1 or Breaker 2 on the side of Home Power Panel, depending on the connection of Anker SOLIX F3800. For two Anker SOLIX F3800 units, activate the breakers on both sides.

Turning On Anker SOLIX Home Power Panel

1. Check that the connection of the entire system has been completed.

2. Turn on the circuit breaker of the main panel and connect to utility power. Make sure the circuit breaker of the 12-Circuit Backup Load Center is also turned on.

3. To ensure clear communication signals, please extend the antenna of Anker SOLIX Home Power Panel.

4. Press the On/Off button for 2 seconds to turn on Anker SOLIX Home Power Panel.

App Set-Up Guide

Initialize Anker SOLIX Home Power Panel with the Anker App

You can remotely control your Anker SOLIX F3800 Portable Power Station and Anker SOLIX Home Power Panel using the Anker app.

Please download the app by scanning this QR code or search Anker via the App Store or Google Play.

System Creation and Initialization

① Press the    button on Anker SOLIX Home Power Panel. Start the Anker app and begin to initialize.

② Add Anker SOLIX Home Power Panel in the "Devices" page. Follow the instructions to complete network setup.

* You may need to update the firmware for both Anker SOLIX Home Power Panel and Anker SOLIX F3800 Portable Power Station during this procedure.

③ Once the network has been set up and the firmware has been updated, follow app instructions to complete the system test.

*If an error occurs during the system test, check the error message and follow the instructions to troubleshoot. Then, retry the system test again. Ask your electrician to assist if needed.

④ After the system test, follow the instructions to set up your electricity settings. Once it is done, the system initialization is completed.

Starting to Use Your Anker SOLIX Home Power Panel

System Brief Introduction

On the main page of the home system, you can view and manage the operating status and data performance of your household storage cycle system. Take note of the following features:

1. Real-time power values of devices within the system, displaying the energy flow through dynamic effects.

2. When configuring the electricity consumption plan for the home system, you can also view the current plan in use.

3. Power data that starts generating when you create the home system. This includes: photovoltaic revenue value, total carbon emissions and energy savings, and overall photovoltaic production.

4. Charts that show historical data trends in four areas: photovoltaic, household electricity, energy storage cycle, and grid electricity consumption, as well as statistics on the proportion of energy flow.

Home Power Panel Plan

Tap [Home Power Panel Plan] on the main page, or    >[Home Power Panel Plan]:

1. Set the percentage of electricity that is currently connected to Anker SOLIX F3800 Portable Power Station to use in the electricity plan cycle. After setting, the reserved part of the electricity will not be used in the electricity plan cycle.

2.Self-Consumption Mode: In this mode, solar power will be maximized to achieve the maximum self-consumption of PV power (Note: This mode requires your home to be connected to PV panels in order to operate normally).

  • When PV power generation exceeds the household load demand, the excess power will be supplied to Anker SOLIX F3800 Portable Power Station for charging.
  • When PV power generation does not meet the demand of household loads, Anker SOLIX F3800 Portable Power Station will replenish the required power until its own power reaches the set cyclic power value.
  • When PV panels do not have surplus power to charge Anker SOLIX F3800 Portable Power Station, the power station discharges to reach the set cyclic power value, and then no longer discharges. If it is lower than the set value, it will use utility power to recharge to the set value.
3. Peak and Valley Mode: Set the peaks and valleys of electricity prices for different time periods. The product then maximizes stored energy based on price, so you store power when prices are low and use power when prices are high:
  • There are four states: Peak, Secondary Peak, Valley, Secondary Valley. You can set these values for different time periods, including weekdays, weekends, and seasons. The product will charge and discharge according to your instructions during the specified time period.
4. Disaster Preparedness Mode: Implement emergency power storage and backup functions before a power outage occurs due to disaster.
  • Stop all current power consumption plans.
  • Set the amount of time in this mode and disaster preparedness reserve power.
  • Within 12 hours from the start of the set time period, use photovoltaic and mains power for fast charging without changing the threshold of peak shaving and valley filling.
  • Discharge power to your household within the set time period.

Firmware Update

To ensure that the system can function properly, you need to regularly check for firmware updates:

1. Check for small red dots and the "Available" icon in the "Firmware Update" section. You can find this in "Settings" on the home system's main page.

2. If there is a firmware version that can be upgraded, click on "Firmware Update" to enter the interface, which will display all devices in the system that need an upgrade.

3. Click on "Update" to start. During the update, ensure that:

  • The device is powered on normally and Anker SOLIX F3800 Portable Power Station is not in a low battery state.
  • There is a normal connection between devices.
  • The device's Wi-Fi has a stable connection.

4. After completing the upgrade of Home Power Panel, the device will automatically restart to ensure it functions properly.

System Test

After making any adjustments to parts of the product, such as changing the connection method or configuration settings, you can perform a system test again via the app to ensure that the system is connected and working normally:

1. Go to Settings on the home page and click System Test.

2. Follow the on-screen instructions to complete the system test. Please note:

  • Before performing the system test, disconnect the circuit breaker on the PV side.
  • Before performing the system test, ensure that Anker SOLIX F3800 Portable Power Station is connected and the power is in a normal state.
  • If there is any abnormality in the system during the test, troubleshoot based on the error message.

Turning Off, Resetting, or Disconnecting Anker SOLIX Home Power Panel

1. Turning Off Anker SOLIX Home Power Panel

Press the On/Off button for 2 seconds to turn off Home Power Panel.

2. Resetting Anker SOLIX Home Power Panel

If Home Power Panel isn't working correctly, insert a paper clip or pin into the reset hole. If Home Power Panel still doesn't work, please contact support@anker.com.

3. Disconnecting Anker SOLIX F3800 Portable Power Station

Unplug the connection cable between Anker SOLIX Home Power Panel and Anker SOLIX F3800. Please strictly follow the next steps:

① Turn off the main switch of Anker SOLIX Home Power Panel.

② Selectively turn off Breaker 1 or Breaker 2 on the side of Home Power Panel based on the connection to Anker SOLIX F3800.

③ Turn off the main power switch of Anker SOLIX F3800.

④ Confirm that the above three steps have been completed before safely unplugging the connection cable.

4. Using the Emergency Stop

In case of emergency and product maintenance, this button can be manually turned on to cut off the power of the entire system immediately.

Maintenance and Troubleshooting

Troubleshooting

Problems
Solutions
Wi-Fi cannot be connected or the connection is unsuccessful.
  • Ensure that the 2.4G network is in good condition (other devices have a stable connection).
  • Confirm your email has been entered correctly.
  • Press and hold the    button for 7 seconds to clear the network configuration information, then reconnect to Bluetooth and configure the network
  • If you still cannot connect to Wi-Fi, please connect to Bluetooth, upload the app log, and contact customer service personnel to provide the device serial number and email account.
Anker SOLIX Home Power Panel upgrade failed.
  • Ensure that the 2.4G network is in good condition (other devices have a stable connection).
  • Try to upgrade again.
  • If the upgrade still fails, please connect to Wi-Fi, upload device logs and app logs, and contact customer service personnel to provide the device serial number and email account.
System self-test failed.
  • Check the mobile app for pop-ups.
  • Troubleshoot based on pop-up messages.
  • Check if Anker SOLIX F3800 Portable Power Station is charging and discharging normally, and verify if there are any abnormal alarms such as over temperature, etc.
  • Ensure Anker SOLIX F3800 is securely connected to Anker SOLIX Home Power Panel (the indicator on Anker SOLIX F3800 should be steady) and that the cycle icon is displayed in the lower right of the screen.
  • Confirm that the battery level of Anker SOLIX F3800 Portable Power Station is below 95%.
  • Confirm that the main switch of Anker SOLIX Home Power Panel and the switch of Anker SOLIX F3800 Portable Power Station are turned on.
  • Verify that the Anker SOLIX Home Power Panel L1 and L2 CTs are securely installed (clamped to different phase wires).
  • Confirm that the mains voltage and frequency are within the normal range (L1 and L2 are between 90~132V, frequency is between 46~63Hz).
  • If all the above issues are confirmed to be normal and the system self-test is still not possible, please upload the device log and app log, and contact customer service to provide the device serial number and email account.
Anker SOLIX F3800 Portable Power Station cannot be charged normally.
  • Confirm that Anker SOLIX F3800 Portable Power Station is connected normally (check if the indicator is on).
  • Confirm the main switch of Anker SOLIX Home Power Panel and the switch of Anker SOLIX F3800 Portable Power Station are turned on.
  • If two Anker SOLIX F3800 Portable Power Stations are connected, re-plug the connection cable between Anker SOLIX F3800 Portable Power Station and Anker SOLIX Home Power Panel.
  • Confirm the working mode set by the mobile app, set the RESERVE value, and the current time.
  • Please check for the following situations:
    • If PV panels are connected and in Self-Generation or Self-Consumption modes, or if PV power is greater than load power, no charging will occur.
    • If Super Valley and Storm Guard modes are activated, there will be no charging.
    • If neither of the situations above apply, you need to upload the device and app logs and contact customer service personnel to provide the device serial number and email account.
Anker SOLIX F3800 Portable Power Station cannot discharge normally.
  • Confirm that Anker SOLIX F3800 Portable Power Station is connected normally (check if the indicator is on).
  • Confirm the main switch of Anker SOLIX Home Power Panel and the switch of Anker SOLIX F3800 Portable Power Station are turned on.
  • If two Anker SOLIX F3800 Portable Power Stations are connected, remove the connection cable between Anker SOLIX F3800 Portable Power Station and Anker SOLIX Home Power Panel and plug it back in.
  • Confirm the current mode set by the Anker app, set the RESERVE value, and the current time.
  • Please check for the following situations:
。If PV panels are connected and in Self-Generation or Self-Consumption modes, or if PV power is greater than load power, no charging will occur.
。If Super Valley and Storm Guard modes are activated, there will be no charging.
。If neither of the situations above apply, you need to upload the device and app logs and contact customer service personnel to provide the device serial number and email account.
The backup power port of Anker SOLIX Home Power Panel cannot load normally.
  • Confirm the customer's usage scenario, including current app mode, photovoltaic, and load conditions.
  • Verify the backup port can carry a load properly in Valley mode when utility power is available.
  • Confirm if Anker SOLIX F3800 can load normally in Off-Grid mode after disconnecting the mains power.
  • Check if there is an overload pop-up in the app. If one appears, wait 30 seconds, and press the On/Off button of Anker SOLIX Home Power Panel twice.
  • If the issue is still not resolved, record videos and upload system logs to the Research and Development team for analysis.

Safety Instructions

Before using this product, please read this user manual thoroughly to ensure you fully understand its contents. Retain this user manual for future reference.

In this manual and any associated documents, specific terms may be abbreviated or referred to by acronyms for ease of reference. Improper operation of the product could result in serious injury to the user or others, as well as damage to the product or other property.

By utilizing this product, you acknowledge and agree that you have read, understood, and accepted all terms and conditions outlined in this document. Users are solely responsible for their actions and the consequences thereof. Anker expressly disclaims any liability for losses or damages that may arise from the user's failure to operate the product in accordance with the instructions provided in the User Manual.

In accordance with applicable laws and regulations, Anker reserves the right to the final interpretation of this document and all related documents pertaining to the product. The contents of this document are subject to change (including updates, revisions, or discontinuation) without prior notice. For the most recent product information, please visit Anker's official website.

WARNING
  1. Please read the instructions in this safety manual carefully before installing, using, and maintaining this product. Anker is not responsible for any problems caused by improper conduct during installation and maintenance procedures.
  2. When using this product, please ensure you strictly follow the ambient temperature range specified in this user guide.
  3. Use appropriate personal protective equipment (PPE) and follow safe electrical work practices.
  4. Anker SOLIX Home Power Panel is designed for indoor use. Make sure the product is installed in a dry and ventilated location.
  5. Installation personnel need to wear insulating gloves, safety glasses, and rubber-soled shoes. Turn off the main circuit and solar breakers before conducting any setup or maintenance.
  6. Ensure that circuit breakers of the entire system are off during the wiring process.
  7. To protect the wires and ensure electrical safety, users need to purchase and install waterproof conduits with appropriate wire lengths.
  8. Please make sure to use a bolt to secure the hole in the middle of the breaker.
  9. To ensure electrical safety and extend the service life of electrical appliances, never plug or unplug wires while the power supply is on.
  • Make sure to connect live and neutral conductors to the Backup Load Center.
  • Before connecting Anker SOLIX F3800, make sure the circuit breaker for the entire system is off.
  • When using Anker SOLIX F3800 Portable Power Station for the first time, please ensure its power is below 95% to ensure that the system starts the self-test successfully.
  • When conducting repairs, first turn off Anker SOLIX Home Power Panel, followed by turning off the emergency stop, Breaker 1, and Breaker 2. Their power buttons are located on the side.
  • Keep this product out of reach of children and pets. Be extra vigilant about potential dangers when children or pets get close to the device.
  • Do not disassemble, modify or replace this equipment (including internal and external components). If necessary, please contact qualified professionals or the Anker After-Sales Service Department for handling.
  • Avoid impacts, falls, drops, or strong vibrations. In case of severe external shock, turn off the power immediately and stop using the product. Ensure that the product is firmly fixed during transport to avoid vibration and shock.
  • Do not stand, tilt, or sit on the product.
  • Do not connect this device with damaged cables. The use of damaged cables may affect the normal operation of the device or lead to potential risks.
  • Do not insert hands or foreign objects into the ports or ventilation openings.
  • If the product accidentally falls into water during use, place it in a safe open area until completely dry. Dry products should not be reused and should be handled correctly according to the "Handling" section below. If the product catches fire, please use fire extinguishers or extinguishing equipment in the following recommended order: water or mist, sand, fire blanket, dry powder, and carbon dioxide fire extinguishers.
  • Handle this product with care to prevent damage from tipping. If the product is seriously damaged when tipped over, turn off the power immediately, place the battery in an open area away from flammable materials or people, and dispose of it appropriately in accordance with local laws and regulations.
  • The electromagnetic field generated by this product may affect the normal function of medical implants or personal medical equipment, such as pacemakers, cochlear implants, hearing aids, defibrillators, etc. If you are using these medical devices, please consult the medical device manufacturer regarding restrictions on the use of relevant devices to ensure a safe distance between this product and implanted medical devices (such as pacemakers, cochlear implants, hearing aids, defibrillators, etc.).
  • After installation, promptly clean up cardboard boxes, foam, plastic, etc.

NOTES

  1. The four indicators run from right to left if the device is in firmware upgrade status.

  2. Only Backup mode requires the 12-Circuit Backup Load Center.

  3. Keep a clear space of 3 ft in front of the main panel for workspace.

  4. If a solar power system is connected to your home's main panel, the 100A current transformer can be clamped on the wire connected to the solar panel.

  5. When Anker SOLIX Home Power Panel is connected to two Anker SOLIX F3800 Portable Power Stations, connect an equal number of expansion batteries to each Anker SOLIX F3800 Portable Power Station.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS – This manual contains important instructions for Anker SOLIX Home Power Panel.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Compliance Statement

This equipment complies with the FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

The following importer is the responsible party. Company Name: Fantasia Trading LLC

Address: 5350 Ontario Mills Pkwy, Suite 100, Ontario, CA 91764 Telephone: +1-800-988-7973

Specifications

Model
A17B1
Product Weight
19 lbs / 8.8 kg
Product Dimensions
19.7×13×5.7 in
500×330.2×144.8 mm
Installation
Wall
Warranty
5 Years
Rated System Voltage
120 / 240V AC
Grid Wiring Area (Input)
18kW Max, 75A Max, 60Hz, L1+L2+N+PE
Grid Wiring Area (Output)
6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
Overvoltage Protection of Grid Wiring Area
Phase Voltage:
  • Overvoltage Point: 135 ± 3V
  • Duration: 200 ms
  • Recovery Point: 132 ± 3V
  • Line Voltage:
    • Overvoltage Point: 270 ± 3V
    • Duration: 200ms
    • Recovery Point: 265 ± 3V
    • Recovery Time: 30s
Undervoltage Protection of Grid Wiring Area
Phase Voltage:
  • Overvoltage Point: 166 ± 3V
  • Duration: 200ms
  • Recovery Point: 172 ± 3V
  • Recovery Time: 30s
Line Voltage:
  • Undervoltage Point: 83 ± 3V
  • Duration: 200ms
  • Recovery Point: 86 ± 3V
  • Recovery Time: 30s
Backup Wiring Area (Output)
12kW Max (Continuous), 50A Max (Continuous), 60Hz, L1+L2+N+PE
Power Station 1 Ports (Input)
6kW Max, 25A Max, 60Hz, L1+L2+N+PE
Power Station 1 Ports (Output)
3.8kW Max (Continuous), 15.8A Max (Continuous), 60Hz, L1+L2+N+PE
Power Station 2 Ports (Input)
6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
Power Station 2 Ports (Output)
3.8kW Max (Continuous), 15.8A Max (Continuous), 60Hz, L1+L2+N+PE
Power Stations 1 and 2 Ports (Total Output)
6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
Power Stations 1 and 2 Ports (Total Input)
12kW Max (Continuous), 50A Max (Continuous), 60Hz, L1+L2+N+PE
Output Power Factor Rating
One Anker SOLIX F3800, (30% Load) 1.9 W Load, PF > 0.96
Two Anker SOLIX F3800s, (60% Load) 3.8kW Load, PF > 0.98 Two Anker SOLIX F3800s, (100% Load) 6kW Load, PF > 0.985
Nominal Output Voltage (AC)
120/240V
Normal Output Frequency
60Hz
Normal Temperature Range Operation
-4°F - 104°F / -20°C - 40°C
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