Question 1

1. What is the AnkerCredits Rewards Program?

Accepted Answer

The AnkerCredits Rewards loyalty program is a program that allows customers to earn AnkerCredits on Anker.com (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.

Question 2

2. Who is eligible to join the AnkerCredits Rewards Program?

Accepted Answer

Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

Question 3

3. How can I enroll in the AnkerCredits Rewards Program?

Accepted Answer

If you already have an account on Anker.com, you are already enrolled. Simply log in to your account. If you don't have an account, register for an AnkerCredits account to start earning rewards.
Note: To earn AnkerCredits, you must be registered for the AnkerCredits Rewards Program.

Question 4

4. Is there a fee to join the AnkerCredits Rewards Program?

Accepted Answer

No, the rewards program is free to join.

Question 5

5. Do my rewards, benefits, and AnkerCredits have any cash value?

Accepted Answer

No, rewards, benefits, and AnkerCredits earned through the loyalty program have no cash value and cannot be transferred to others.

Question 6

6. Can I merge two different Anker accounts?

Accepted Answer

No, AnkerCredits earned on different accounts cannot be combined or aggregated for any reason.

Question 7

7. Where can I find my redeemable AnkerCredits?

Accepted Answer

Please refer to the step-by-step guide to check your AnkerCredits balance.

Question 8

1. Where can I earn AnkerCredits?

Accepted Answer

AnkerCredits can be earned on Anker.com. To earn AnkerCredits, you must be logged in to your Anker account at the time of purchase or engage in other eligible actions that qualify for rewards.

Question 9

2. When will I receive my AnkerCredits?

Accepted Answer

Your AnkerCredits will be credited to your account 30 days after the payment of your order is successful.

Question 10

3. What should I do if I believe my AnkerCredits were not properly credited to my account?

Accepted Answer

If you have questions about your membership account, please contact Anker Customer Service at support@anker.com.

Question 11

4. Do AnkerCredits have an expiration date?

Accepted Answer

Yes. AnkerCredits earned after the launch date will expire one year after they are unlocked. Expired AnkerCredits will be deducted from your account.

Question 12

5. Can I earn AnkerCredits for previous transactions made before the launch of the AnkerCredits Rewards Program?

Accepted Answer

No, it is not possible to earn AnkerCredits for previous transactions. The AnkerCredits Rewards Program is applicable only to purchases made after its launch.

Question 13

6. How can I earn AnkerCredits?

Accepted Answer

You can earn AnkerCredits in the following ways:

Registering for an account (one-time reward)

Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)

Purchasing qualifying products

Question 14

7. Can shipping or tax fees earn AnkerCredits?

Accepted Answer

No, AnkerCredits are not earned for shipping charges or taxes.

Question 15

8. Can I earn AnkerCredits on discounted or gift card purchases?

Accepted Answer

No, AnkerCredits are not earned on discounts or credits offered in connection with a product or service.

Question 16

9. What happens to my AnkerCredits if I return a product or cancel an order?

Accepted Answer

If you return a product or cancel an order, the AnkerCredits earned from that purchase will be reversed or decreased. AnkerCredits will also be deducted for partial refunds due to price adjustments.

Question 17

1. How can I redeem my AnkerCredits for products?

Accepted Answer

To redeem your AnkerCredits, log in to your account and go to the \"Redeem AnkerCredits Rewards\" section. Select the product you want and click on \"Redeem Now,\" then fill in the shipping details and submit your request.

Question 18

2. How can I track my redeemed products?

Accepted Answer

a. Check the order number of your redeemed products in the \"My Rewards\" section. Click on the order number to go to \"My Account\" page and track the delivery status of your parcel.
&nbsp;
b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.

Question 19

3. Do I need to pay for shipping on redeemed products?

Accepted Answer

In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.

Question 20

4. Can I cancel, return, or exchange redeemed products?

Accepted Answer

No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact Anker Customer Service at support@anker.com within 7 days if the products arrive damaged.

Question 21

5. Can redeemed products be shipped with products I purchased from Anker?

Accepted Answer

No. Redeemed products will be shipped separately.

Question 22

6. Can I choose the shipping date for redeemed products?

Accepted Answer

No, the redeemed product will be shipped out as soon as you confirm the redemption.

Question 23

7. What should I do if I have a question that isn't answered here?

Accepted Answer

If you have any other questions, please email Anker Customer Service at support@anker.com.

Question 24

8. Who can I contact if I have questions about my Anker Gift Card?

Accepted Answer

Please consult Anker Customer Service for questions about Anker Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.

Sign Up for the AnkerCredits Rewards Program

Your Cart is Ready!