表黄高光部分为待定内容，需重点审核与确认

Membership & Credits Rewards Terms and Conditions

  1. About OneAnker Rewards Program

The OneAnker Rewards Program ("the Program") is a free loyalty program operated by Anker Innovations Limited on the official One Anker Canada website at [anker.com/ca] ("the Site"). The Program allows customers to earn Credits on qualifying purchases and activities on the Site, which can be redeemed for rewards and member benefits as a thank-you for their loyalty.
🆕 One Anker Brand Integration: Under the One Anker unified brand structure, Anker, soundcore, and eufy operate as sub-brands under a single brand site. Credits are universal across all sub-brands — there is no concept of “cross-brand usage,” as all Credits belong to the same One Anker system.
🆕 Credit Migration: When consolidating sub-brand accounts into the One Anker brand site, all Credits from sub-brand official websites under the same account will be aggregated and migrated as a single total to the One Anker Site. Credits from different accounts cannot be combined or merged.
The Program launched on [Launch Date]. Purchases made before this date are not eligible for Credits.

  1. Eligibility

  • 🆕 The Program is open to individuals aged 14 or older residing in Canada (or the minimum age required by applicable local law).
  • Each individual is limited to one (1) membership account. Creating or maintaining multiple accounts is prohibited and may result in account suspension and forfeiture of all Credits.
  • The Program is only available on the official One Anker Canada Site. Purchases made through third-party retailers (including but not limited to Amazon, eBay, Walmart, and other retail partners) or wholesale channels are not included.
  • 🆕 Employees, contractors, and wholesale partners are not eligible to participate unless explicitly authorized.

  1. How to Join the Free Membership

There is no fee to join the Program.
  • Existing Account Holders: If you already have an account on the Site or app and have completed email verification, you are automatically enrolled. Simply log in to your account.
  • New Users: Create an account on the Site or app and complete email verification to start earning rewards immediately.
You can view your Credits balance and transaction history at any time by logging into your account and visiting the Credits Program page.

  1. Exclusive Member Benefits

As a One Anker member, you enjoy the following benefits at no cost:
Benefit
Description
Registration Reward
Receive a coupon upon account registration and email verification
Earn Credits with Every Purchase
Collect Credits on every qualifying order
Redeem for Rewards
Exchange Credits for discount coupons, products, or gift cards
Membership Pricing
Access special member-only prices on select products
Birthday Gift
Receive a special gift or coupon during your birthday month
Free Standard Shipping
Enjoy complimentary standard shipping on all orders
Lifetime Customer Support
Access ongoing support for all your needs
Priority Access to Beta Tests
Be among the first to try new products

  1. Earning Credits

  1. Credit Calculation Rules

  • Credits are calculated based on the product subtotal after discounts, excluding taxes, shipping charges, and gift card purchases.
  • Credits are rounded to the nearest whole number (e.g., a purchase of $49.75 earns 50 Credits; 49.24 earns 49 Credits).
  • $1 = 1 Credit. The dollar amount refers to Canadian Dollars.

  1. When Will I Receive My Credits?

  • Purchase-Related Credits (including First Purchase Reward): Credits are issued approximately 30 days after successful payment and order fulfillment.
  • One-Time Task Credits (registration, profile completion, email subscription): Credits are added to your account immediately upon task completion.

  1. Credit Expiration, Value & Transferability

  1. Expiration

  • 🆕 Credits remain valid for 365 days from the date they are unlocked. Credits may be cancelled if your account has been inactive (no Credits earned or redeemed) for more than 12 consecutive months. Anker will provide at least 30 days' advance written notice before cancelling Credits due to inactivity.
  • Expired Credits are automatically deducted from your account and cannot be reinstated, recovered, or reissued.
  • Anker reserves the right to modify the expiration period at its discretion.

  1. Value

  • Credits have no cash value and cannot be exchanged for cash, store credit, or any monetary equivalent.
  • Credits are valid only on the Site and have no value outside of the One Anker Rewards Program.

  1. Transferability

  • Credits are non-transferable. You may not sell, gift, assign, or transfer Credits to any other person or account.
  • Credits earned on different accounts cannot be combined, merged, or aggregated.
  • Two different accounts cannot be merged into a single account.
  • Selling, purchasing, or bartering Credits is strictly prohibited and may result in immediate termination of your membership and forfeiture of all Credits.

  1. Earning Exclusions

Credits are not earned on:
  • Shipping charges, handling fees, or taxes
  • Discounts, coupon amounts, or promotional price reductions
  • Gift card purchases
  • Orders placed through third-party retailers or wholesale channels
  • Transactions made before the launch date of the Program
  • Orders placed while not logged into your registered account
  • Orders that are subsequently cancelled, refunded, or charged back
  • 🆕 Free gifts included in promotional bundles — the retail value of any complimentary item received during a promotion is not eligible for Credits.

  1. Credit Returns and Cancellations

If you return a product, cancel an order, or receive any refund (full or partial, including price adjustments):
  • The Credits earned from that purchase will be reversed or deducted from your account.
  • The deduction amount will equal the Credits originally earned on the transaction, including any applicable bonus or promotional Credits.
  • If your account no longer has sufficient Credits to cover the deduction (e.g., Credits have already been redeemed or expired), Anker reserves the right to deduct a corresponding amount from future Credits earned or to offset the value against any refund amount.

  1. Credits Redemption

  1. Redemption Process

  1. Log in to your account on the Site.
  2. Navigate to the "Redeem Credits Rewards" section.
  3. Browse available rewards and select the one you want.
  4. Click "Redeem Now" and follow the on-screen instructions.

  1. Redemption Categories

Category
Description
Discount Coupons
Percentage-off or fixed-amount discount codes for future purchases
Products
Selected products redeemable with Credits (may require an additional cash co-payment)
Gift Cards
Gift cards of specified denominations
🆕 Credit Payment at Checkout
🆕 Use Credits to offset the order total directly at checkout
Please refer to the Credits Program page for currently available rewards, which are subject to change at any time.

  1. Redemption Rules

-Only one discount code can be used per transaction.

-Some coupons cannot be used for certain products.
-Some discount codes may have a minimum purchase amount or minimum quantity limit.

-Some coupons can only be used at specific times and may expire if not used in time.
-Any rewards discount applicable to the order will be evenly distributed to the applicable products in the order upon completion of the return.

-Products will be shipped separately.

-Once you confirm the redemption, the reward will be credited directly.

-Once the reward is shipped, you will receive a shipping notification with a tracking number. Please visit the corresponding redemption order in the personal center for more information.

-We apologize, but once you confirm the redemption of eufyCredits, you will not be able to cancel, return, or exchange the reward.

-If you receive a damaged or incorrect product, please contact eufy customer service at support@eufy.com within 7 days of receipt.

c. Other items supported for redemption in the credits store 
We encourage you to redeem points so you can experience all the benefits of the OneAnker Credits program, including discounts, products. The discount codes and accessories supported for redemption are subject to change, termination, restriction, and replacement at our discretion at any time, whether or not notice is given. How and when rewards are issued is at OneAnker's discretion.
🆕 -Credits earned from a purchase cannot be redeemed in the same transaction in which they were earned.
🆕 -Redeemed Credits cannot be retroactively applied to any past orders.
🆕 -The entire redemption process must be completed within the valid membership lifecycle. Rewards cannot be issued after membership is cancelled or terminated.

Modification & Termination Rights

OneAnker reserves the right, at its sole discretion, to:
  • Modify, suspend, or terminate the Program, or any aspect of it (including but not limited to Credit earning rates, redemption options, expiration policies, and member benefits), at any time and for any reason.
  • Change, restrict, or replace available rewards, discount codes, and redemption offers at any time, whether or not notice is given.
  • Changes to the Program will be effective immediately upon posting to the Site unless a different effective date is specified. Continued participation in the Program after changes are posted constitutes acceptance of the modified terms.
  • 🆕 Upon cancellation or termination of a member's account or Program membership for any reason, all outstanding unredeemed rewards will be immediately voided and cannot be recovered, transferred, or reinstated.
🆕 For members residing in Ontario: Anker will provide clear written notice before expiring, cancelling, or suspending Credits in your account. You may make a written request to reinstate improperly lost Credits, and Anker will provide a written explanation if the request is denied. For members residing in Québec: Anker will provide written notice 60 to 90 days before any material amendment to these terms becomes effective. Anker will not retroactively devalue your accumulated Credits, and will not disproportionately increase the number of Credits required to obtain a reward without justification based on a corresponding increase in retail market value. For all other Canadian provinces: OneAnker will make reasonable efforts to notify members of material changes in advance.

Legal Review Checklist / 法务重点审核清单

#
条款区域 / Clause Area
法务确认要点（中文）
Key Legal Review Point (English)
1
年龄准入要求 Age Requirement (14+)
各省是否统一适用14岁准入？魁北克省对未成年人合同有特殊规定，需确认PIPEDA/CPPA下14-17岁用户数据采集是否需家长同意。
Is 14 years legally sufficient across all Canadian provinces? Quebec has specific rules on contracts with minors. Confirm whether parental consent is required for data collection from users aged 14-17 under PIPEDA/CPPA.
2
子品牌积分迁移政策 Credit Migration Policy
子品牌积分自动迁移是否需用户事先知情同意？是否与原有子品牌协议存在冲突？迁移前是否需专项通知条款？
Does automatic credit migration require prior informed consent? Are there conflicting obligations under existing sub-brand T&Cs that must be resolved before migration?
3
12个月不活跃积分取消 12-Month Inactivity Cancellation
加拿大联邦及各省消费者保护法对积分因不活跃取消是否有限制？30天书面通知是否满足安大略省和魁北克省法律最低要求？与省级特别条款是否一致？
Does Canadian law restrict loyalty credit cancellation due to inactivity? Is 30 days notice sufficient under Ontario and Quebec law? Confirm consistency with the province-specific carve-outs.
4
安大略省特别条款 Ontario Provincial Rules
是否完整满足安大略省《消费者保护法》对忠诚度计划的要求？"improperly lost Credits"的认定标准是否需更明确的定义？
Does this provision fully satisfy Ontario Consumer Protection Act for loyalty programs? Is 'improperly lost Credits' sufficiently defined to minimize disputes?
5
魁北克省特别条款 Quebec Provincial Rules
是否符合魁北克省《消费者保护法》（L.R.Q., c. P-40.1）？"积分换购数量增加须有合理理由"的标准是否需进一步明确？条款是否需提供法语版本？
Does this provision comply with Quebec Consumer Protection Act (L.R.Q., c. P-40.1)? The standard for 'disproportionate increase in Credits required' needs clearer definition. Is a French-language version required?
#
条款区域 / Clause Area
法务确认要点（中文）
Key Legal Review Point (English)
6
退款时积分价值抵扣现金 Credits Offset Against Cash Refund
当积分已使用/过期而用户申请退款时，从退款金额中扣除积分价值是否在加拿大法律框架下合法？抵扣汇率（1积分=C$1）是否应在条款中明确载明？
Is it legally permissible to deduct the value of used/expired Credits from a cash refund? The exchange rate (1 Credit = C$1) should be explicitly stated. Please advise on legal exposure.
7
积分直接结账抵扣 Credit Payment at Checkout
积分直接用于结账支付是否触发FINTRAC下货币服务企业（MSB）注册要求？是否需要额外金融合规审查？
Does enabling Credits as a direct payment method trigger MSB registration under FINTRAC? Please advise on financial services compliance.
8
账户终止后奖励立即失效 Rewards Voided Upon Termination
加拿大各省消费者保护法是否允许账户终止后立即没收全部未兑换奖励？是否需给予用户宽限兑换期？
Under Canadian consumer protection laws, is immediate forfeiture of all unredeemed rewards upon termination permissible? Is a grace period required?
9
促销赠品不计积分 Free Gifts Not Eligible for Credits
促销广告中是否需显著披露赠品不计积分的规则？是否符合加拿大竞争局对促销透明度的要求？
Is prominent disclosure required in promotional materials under Canada's Competition Act? Confirm compliance with truth-in-advertising requirements.
10
启动日期占位符 & 数据隐私 Launch Date & Data Privacy
条款中"[Launch Date]"仍为占位符，发布前必须填入实际日期。参与计划视为同意数据收集，是否满足PIPEDA/CPPA的明示知情同意要求？14-17岁用户是否有额外保护义务？
The "[Launch Date]" placeholder must be replaced before publication. Does implicit consent satisfy PIPEDA/CPPA informed consent standards? Are there additional data protection obligations for users aged 14-17?

Rewards Program Page copy

Membership benefits

Benefit
$20（待定） Off Coupon Upon Registration
Earn Credits with Every Purchase
Redeem OneAnkerCredits for Special Gifts
Membership Pricing on Select Products
Special Birthday Gift
Fast, Free Shipping
Lifetime Customer Support
Priority Access to Beta Tests

Ways to Earn OneAnkerCredits

Action
Credits Earned
Create & Activate an Account
300 Credits
Subscribe to Emails
300 Credits
Complete Your Profile
400 Credits
Make Your First Purchase
200 Credits
Earn Points for Orders Bought Elsewhere
200 Credits
Earn AnkerCredits with Every Purchase
$1 = 1 AnkerCredit

Redeem AnkerCredits Rewards（待定）

FAQ

Membership

Q1: What is the Credits Rewards Program? A: The loyalty program allows customers to earn credits on the official website (excluding third-party retailers) that can be redeemed for rewards and member benefits. It's free to join, available to anyone over 14 in Canada.
Q2: How do I join and check my credits? A: If you have an account and completed email activation, you're already enrolled. Log in to your account and visit the Credits Program page to view your balance and activity.
Q3: Can I transfer or merge my credits? A: Credits cannot be transferred to another person, exchanged for cash, or sold. Two separate accounts cannot be merged, and credits from different accounts cannot be combined. Note on OneAnker brand integration: If you previously held accounts on individual sub-brand websites (e.g., Anker, soundcore, eufy), and those are consolidated under the same OneAnker account, your credits from those sub-brand official websites will be automatically aggregated into your OneAnker account. This is a system migration of the same account — it does not allow merging of credits across different owner accounts.

Earning Credits

Q4: How and where can I earn credits? A: Credits can only be earned on the official website while logged in. You earn through:
  • Purchases ($1 = 1 OneAnkerCredit, based on product subtotal after discounts, rounded to nearest whole number; excludes taxes, shipping, gift card purchases)
  • One-time tasks: registration (300), email subscription (300), profile completion (400)
Q5: When do I receive my credits? A: Purchase-related credits arrive ~30 days after payment (including first purchase rewards). One-time tasks are credited immediately.
Q6: Do credits expire? A: Credits are locked for 30 days after issuance and unlock after that period. Once unlocked, credits are valid for 365 days from the unlock date. Credits may also be cancelled after 12+ months of account inactivity (no credits earned or redeemed), with at least 30 days' advance written notice. Expired credits cannot be reinstated.
Q7: Are there any exclusions? A: Yes:
  • No credits for shipping charges or taxes
  • No credits on discounts, credits, or gift card purchases
  • No credits for transactions before the program launch
  • If you return a product, credits from that purchase are reversed

Redeeming Credits

Q8: How do I redeem credits? A: Log in, go to "Redeem Credits Rewards", select a product/coupon/gift card, click "Redeem Now", and follow the instructions. You can also use "Spend Credits Like Cash" for direct payment offset at checkout.
Q9: What are the credits redemption rules? A:
  • Free shipping on most redeemed items (some may require fees)
  • Redeemed products ship separately with their own order ID
  • Cannot cancel, return, or exchange after redemption
  • Maximum of one redemption per 7 days
  • Contact support within 7 days if products arrive damaged