Contact Us
Buy on the Anker Store
Hassle-Free Warranty
30-Day Money-Back Guarantee
Fast, Free Shipping
Lifetime Customer Support
© Fantasia Trading LLC 2026 200923810277
Q1: What's happening?
We're bringing our Canadian brand websites together at anker.com/ca. Soon, you'll be able to shop products from Anker, Soundcore, Eufy, and Nebula — all in one place, with one account.
Q2: Will my account still work?
Yes. Your account, including your order history, will be available on the new anker.com/ca. You can log in with the same email and password you use today.
Q3: What happens to my orders?
All your orders — past and current — will appear in your account on the new site. Any tracking links or confirmation emails you've already received will continue to work.
Q4: Will I lose my rewards points or gift card balance?
No. Your loyalty points balance and any active gift cards will carry over to the new site.
Q5: What about my coupons and discount codes?
Unused, unexpired coupons and discount codes will generally remain valid on the new site. If you experience an issue with a specific code, our Customer Service team is here to help.
Q6: I'm subscribed to marketing emails. What changes?
After the update, marketing emails will come from anker.com/ca instead of individual brand addresses. You'll continue to receive information about the brands and products you're interested in. You can unsubscribe at any time using the link at the bottom of each email. Before any changes to your subscription, we will notify you by email as required by Canadian law.
Q7: Is my personal information safe?
Protecting your information is important to us. Your account data is transferred securely, and we continue to handle your personal information in accordance with our Privacy Policy and Canadian privacy laws.
Q8: Does this affect my product warranty?
No. Your warranty coverage is based on your product and proof of purchase, not on any specific website. Our after-sales support remains available to you.
Q9: Can I still return or exchange products?
Yes. Our return and exchange policy continues to apply. You can manage returns through your account on the new site or by contacting our Customer Service team.
Q10: What happens to the old website addresses?
Websites like soundcore.com/ca and eufy.com/ca will eventually be redirected to anker.com/ca. During the transition, you may see a notice on those sites guiding you to the new destination.
Q11: Will shipping or delivery change?
No. How your orders are shipped and delivered remains unchanged.
Q12: Will prices or taxes change?
Prices continue to be listed in Canadian dollars, and taxes are calculated at checkout based on your shipping address, just as before.
Q13: When will this happen?
The update is planned for Summer 2026. We will notify you by email before any changes affect your account, and a notice will be posted on our website.
Q14: Is the new site available in French?
Yes. The new anker.com/ca supports both English and French. You can also visit anker.com/ca-fr to browse in French.
Q15: What if I have accounts on more than one brand site?
If you have accounts on multiple sites (for example, both soundcore.com/ca and eufy.com/ca) using the same email address, your information will be consolidated under one account on anker.com/ca. If you have questions, please reach out to our Customer Service team.
Q16: Who can I contact if I have a question?
Our Customer Service team is available to help. Visit the [Contact Us / Support] section on anker.com/ca, or:
-
Email: support@anker.com
-
Live Chat: Available on anker.com/ca
-
Phone: 1-800-988-7973 Mon - Fri: 6 AM - 5 PM (PT)
-
French Support: Available via email, phone, and live chat.
