Return and Refund Policy

1. Warranty Overview

2. Standard Warranty Period

2.1 Anker Charging

2.3 eufy Security & eufy Clean & eufy Mom&Baby

3. 30-Day Money-Back Guarantee for Any Reason

3.1 General Policy

• Returns must include all accessories.
• Items must include their original packaging.
• For non-quality-related returns, the buyer is responsible for shipping costs.
• For non-quality-related returns, only the cost of the product itself is refunded.
• Returns may be rejected if products do not meet the above requirements.

4. How to Return an Item

• Anker Charging: Start your return at anker.com/ca/exchange
• soundcore Audio & Projector.: Start your return at soundcore.com/ca/exchange
• eufy Security | eufy Clean | eufy Mom&Baby: Start your return at eufy.com/ca/exchange

5. Order Cancellation

6. Warranty Claims for Quality-Related Issues

6.1 Scope

6.2 Territory Restriction

6.3 Purchases Through Authorized Resellers

6.4 Replacement Policy

• A factory-refurbished product of equal value will be offered when available.
• If no refurbished model is available, a new item will be sent.
• [Anker Charging] If replacement is not possible or not preferred, a partial refund will be offered based on the device's usage period.

6.5 Replacement Warranty Period

• The original warranty period remaining for the defective item.
• Three months from the date of replacement.

6.6 Claim Expiry

6.7 Warranty Claim Process

• The buyer must provide sufficient proof of purchase.
• Anker must document the outcome of any troubleshooting steps taken by the buyer.
• The serial number of the defective item and/or clear visual evidence showing the defect is required.
• In some cases, the item may need to be returned for quality inspection.

7. Valid Proof of Purchase

• Order number from online purchases made through Anker or its authorized resellers, and the original shipping address.
• A sales invoice that includes the seller's name and the product.
• A dated sales receipt from an authorized reseller that shows a description of the product along with its price.

8. Not Covered Under Warranty

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products or promotional giveaways
• Repairs or modifications performed by third parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

9. Shipping Costs

9.1 Buyer's Responsibility

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer's accidental returns
• Returning personal items
• Returning items claimed to have defects but found by quality control to be in working condition
• Returning defective items using international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

9.2 Incorrect Address

10. Liability Disclaimer

10.1 General Disclaimer

• Loss of data incurred from use of Anker products.
• Returning personal items sent to Anker.

10.2 Shipping Liability

• When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit.
• When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality-related warranty claims.

10.3 Additional Liability Limitations — Anker Charging

• Accidental returns made by the buyer.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
• Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.
• If return items are shipped using a prepaid label provided by Anker, as instructed, Anker will cover any loss or damage during transit. However, Anker is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.

11. Product-Specific Policies

11.1 Anker Charging — Extended Warranty

• Mechanical and internal component issues.
• Electrical malfunctions.
• Accidental damage such as drops and spills.

11.2 Anker Charging — Worry-Free Purchase Insurance

• The Worry-Free Purchase Insurance covers delayed deliveries as well as lost or damaged packages.
• If shipping insurance is applied, the Worry-Free Purchase coverage cannot be refunded separately. Duplicate refunds or reshipments will not be processed under this policy.

11.3 eufy Security & eufy Clean & eufy Mom&Baby — Self-Repair Service for Vacuum Products

• Instructional videos
• Troubleshooting documentation
• Provision of required spare parts for repair

11.4 eufy Security | eufy Clean | eufy Mom&Baby — Breast Pump Warranty

• The washable parts of the eufy breast pump have an estimated life of 1-3 months, although the actual lifespan may vary depending on usage and sterilization frequency. If you notice a decrease in suction or performance (especially with the duckbill valve), or if you have stored these parts for an extended period while planning to use them for your next child, it is advisable to replace them.
• The warranty for the eufy breast pump is limited to the original end-user purchaser.
• The eufy breast pump is designed for single-user use. Using it by more than one person may pose a health risk and void the warranty.

12. Authorized Resellers and Distributors

Online Platforms

Retail Stores (US & Canada)

13. Notes