Shipping Policy
Free Shipping on All Orders
Enjoy free standard shipping on all orders across all product categories, including Anker (chargers, power banks, hubs, portable power stations), soundcore (headphones, earbuds, speakers), and eufy (security cameras, robot vacuums, smart locks, health devices).
How Long Does Delivery Take?
Generally 3–7 business days from the date of order confirmation. Delivery times are consistent across our dual-warehouse network (West Canada & East Canada). Please note that delivery times may be extended due to adverse weather conditions, natural disasters, public health emergencies, labor strikes, or other unforeseen events beyond our control. Some remote addresses may require longer than 7 business days.
Note: The delivery time of pre-sale products is subject to the estimated arrival time listed on the product page.
How Will My Delivery Be Shipped?
We use a tiered logistics model across all brands, with dual-warehouse fulfillment for faster delivery:
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Primary: 3PL carriers — Fulfilled from our West Canada and East Canada warehouses, shipped via leading domestic and international carriers including Canada Post and UPS. For remote areas, Canada Post handles last-mile delivery as UPS does not cover all remote regions.
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Secondary: Amazon FBA (Multi-Channel Fulfillment / MCF)
Orders are routed to the most suitable fulfillment channel based on product type, warehouse location, and delivery address to ensure the fastest possible delivery.
Where Do We Ship To?
We ship to addresses within Canada, with the following notes for northern territories:
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Yukon & Northwest Territories: Deliverable, but typically routed as remote areas and handled by Canada Post. Shipments to these regions are limited to general goods under 100Wh — products containing lithium batteries exceeding 100Wh cannot be shipped to these regions.
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Nunavut: Deliverable via Canada Post only; however, due to the high probability of remote routing, delivery is subject to postal code serviceability. Some addresses may not be reachable.
Where We Cannot Ship
The following address types are not accepted or have restrictions:
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PO Box addresses — deliverable via Canada Post only; orders to PO Box addresses will be fulfilled by Canada Post exclusively.
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APO/FPO addresses — not accepted.
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Remote areas beyond carrier coverage — certain remote regions in the Canadian Arctic Archipelago and island territories may not be serviceable by all carriers. Canada Post covers most remote areas; UPS covers only non-remote destinations. If your address is in a restricted zone, we will contact you to arrange an alternative.
If you are unsure whether your address is serviceable, please contact us at the applicable customer support email below before placing your order.
Holiday Delivery Notice
Please be aware of the following during public holidays. Observance varies by province. Our warehouses are located in Montreal (QC), Toronto (ON), Vancouver (BC), and Calgary (AB), and each observes holidays according to its provincial regulations.
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Holiday
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Period
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Canada Day
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July 1
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Civic Holiday
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First Monday of August
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Labour Day
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First Monday of September
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Thanksgiving
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Second Monday of October
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Remembrance Day
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November 11
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Christmas Day
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December 25
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Boxing Day
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December 26
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New Year's Eve
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December 31
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New Year's Day
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January 1
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Good Friday
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Fri before Easter
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Victoria Day
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Mon before May 25
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Please plan your orders accordingly, especially around Thanksgiving, Christmas, and Boxing Day, when delivery volume is highest and service is suspended.
Shipping Restrictions
Shipping restrictions may apply to certain products due to factors such as local/provincial laws, dangerous goods (DG) regulations, oversized items, or specific address types that some carriers cannot service.
Dangerous Goods (DG) Restrictions:
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Products exceeding 100Wh (e.g., large portable power stations) are classified as dangerous goods for courier purposes, in accordance with Transport Canada's Transportation of Dangerous Goods Regulations. Power banks are not classified as DG.
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DG products can only be shipped via Canpar or UPS (Canada Post cannot carry DG products). This means many remote addresses are not serviceable for DG items.
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DG shipments require compliance review and may take approximately 1 additional business day for processing.
Weight & Size Limits:
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Shipments over 50 lbs (≈23 kg) are considered overweight by most carriers.
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Canada Post cannot handle packages over 30 kg.
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Other carriers accept up to 150 lbs (≈68 kg), consistent with U.S. standards.
If your package cannot be delivered due to restrictions or other issues, our customer support team will proactively contact you to arrange an address change or a refund as appropriate. Ontario and BC customers are entitled to a refund within 15 days of cancellation; if an order has not been delivered within 30 days of the agreed delivery date, you have the right to cancel and request a full refund.
You can also proactively reach us at the applicable customer support email below.
Special Shipping Rules by Product Category
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Category
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Special Rules
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Eufy Clean (Robot Vacuums)
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All 1-in-1 robot vacuum products are shipped as single-package shipments. The warehouse does not combine these products with other items in the same order. This applies to all models regardless of weight or SKU. Other items in the same order may arrive separately.
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Anker Portable Power Stations
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Products exceeding 100Wh are classified as dangerous goods (DG), in accordance with Transport Canada's Transportation of Dangerous Goods Regulations. DG items can only be shipped via Canpar or UPS, and require DG compliance review (including UN3480/UN3481 label clearance). Delivery may take approximately 1 additional business day. Due to Canada Post's inability to carry DG products, many remote addresses cannot receive power station orders.
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Pre-sale Products
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Delivery timelines for pre-sale items are estimates only. The standard 3–7 business day delivery window is not guaranteed during pre-sale periods, without prejudice to your right to cancel and receive a full refund if the order is not delivered within 30 days of the agreed delivery date. You will be notified of any significant changes to the estimated delivery date.
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All Other Categories
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Security cameras, health devices, soundcore audio products, and all other categories are shipped as general cargo with no special restrictions.
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For questions about specific product shipping rules, please contact the applicable customer support email below.
Multiple Items in One Order
We try to make sure all your items reach you at the same time. Sometimes products are not always sent together since different shipping options can be used, depending on the product. For example, 1-in-1 products (such as robot vacuums) are always shipped as individual packages.
If your order is split into multiple shipments, you will receive a separate shipping notification email for each package, so you can track all parcels.
Can I Change the Delivery Address After Shipment?
Unfortunately, we cannot change the shipment once the product is en route. However, you can cancel an order within 60 minutes of placing it and reorder with the correct details.
Important Notes:
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If an order is canceled more than 1 hour after it was placed and the item has already been shipped, return shipping fees may apply. This policy is disclosed at the time of purchase and applies only where the return shipping cost is applicable. Nothing in this policy limits your statutory rights under applicable consumer protection laws.
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If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Nothing in this policy limits your statutory rights under applicable consumer protection laws.
If you realize you have provided an incorrect address, please contact us immediately — we will do our best to assist before the order is dispatched.
Received a Wrong or Different Product?
If you received a product different from what you ordered, please contact our customer support team:
ca.support@anker.com