Anker

USB 3.0 Hub 7*USB 3.0 Ports Vertical

Color: Black

FAQ

How does this BC 1.2 port work?
The extra port is used to quick-charge your USB-enabled devices whenever your computer is shut down, in sleep mode or when the hub is disconnected from a computer (it will still work as a USB 3.0 port when plugged in). This port charges three times faster than a standard computer USB 2.0 port.
Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
This problem may be the result of one of the following:
    a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
    b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
    c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.
The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?
If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.
Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
This problem may be the result of one of the following:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.

Documents & Drivers

  • Instruction Manual

    2018-07-31