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Anker Innovations Initiates Global Voluntary Recall for Selected Power Banks
Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.
While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models. We have formally notified and coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.
The following products may be affected: - Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model: A1647 - Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model: A1681 - Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model: A1689
How to Tell If You Have an Affected Power Bank
Step 1: Check the model number located on the back of your power bank.
If it matches one of the following: A1647, A1681, or A1689, proceed to Step 2.
Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/ca/rc2506-form
Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I."
If your power bank is confirmed to be part of this recall:
- Immediately stop using the device.
- Do not dispose of your power bank until you receive confirmation from Anker that your device is affected. If confirmed, refer to the section titled "How to Safely Dispose of Your Power Bank" below.
Submit Recall Claim
Click the button below for instructions on how to request a replacement power bank or a gift card (redeemable on https://www.anker.com/ca).
How to Safely Dispose of Your Power Bank
After you've received confirmation from Anker that your device qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not throw this recalled lithium-ion battery in the garbage, in general recycling bins (e.g., street-level or household recycling bins), or in standard used battery drop-off boxes. These are not equipped to handle recalled lithium-ion products.
Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
Local Waste Management Facilities Many cities and towns in Canada have waste management facilities that accept hazardous waste, including lithium batteries. You can search for available facilities in your area.
Best Buy: Most Best Buy stores in Canada accept used batteries, including lithium-ion batteries, for recycling. For more information, visit their website: https://www.bestbuy.ca/en-ca/help/haul-away-and-recycling/battery-and-electronic-recycling-program
Staples: Staples locations across Canada also accept used batteries for recycling. For more information, visit their website: www.staples.ca/a/content/sustainability
Frequently Asked Questions
What is the issue with the power bank?
We identified a potential manufacturing defect involving lithium-ion battery cells supplied by a single vendor. These cells, commonly used in the consumer electronics industry, were included in three PowerCore models sold in multiple markets.
This issue was detected through enhanced quality assurance protocols that Anker implemented after a previous recall. While the likelihood of malfunction is considered minimal, we are initiating a voluntary recall out of an abundance of caution.
Where can I find the serial number on my product?
The product serial number is usually printed on the side or back of the product. Please refer to the image below.
Note: Pay close attention to the letters and numbers in the serial number, such as "1," "L," "I," "2," and "Z." Characters like "0" (zero) and "O" (the letter O) are easily confused. Serial numbers of affected products do not contain the letters "O" or "I."
Which products are affected?
This voluntary recall applies to the following Anker models:
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model: A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model: A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model: A1689
What should I do if my power bank is affected?
- Immediately stop using the unit.
- Do not dispose of it until your recall eligibility has been confirmed.
- Click the "Submit Recall" button for instructions on how to request a replacement or gift card.
Can I continue using the power bank if it seems fine?
No. Even if the device appears to function normally, any unit confirmed to be part of this recall should be stopped from use immediately due to the risk of overheating, melting, smoke, or fire.
How should I dispose of the recalled power bank?
After you've received confirmation from Anker that your device qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not throw this recalled lithium-ion battery in the garbage, in general recycling bins (e.g., street-level or household recycling bins), or in standard used battery drop-off boxes. These are not equipped to handle recalled lithium-ion products.
Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
Local Waste Management Facilities
Many cities and towns in Canada have waste management facilities that accept hazardous waste, including lithium batteries. You can search for available facilities in your area.
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Best Buy: Most Best Buy stores in Canada accept used batteries, including lithium-ion batteries, for recycling. For more information, visit their website: https://www.bestbuy.ca/en-ca/help/haul-away-and-recycling/battery-and-electronic-recycling-program
-
Staples: Staples locations across Canada also accept used batteries for recycling. For more information, visit their website: www.staples.ca/a/content/sustainability
How can I contact Anker for more help?
For questions or assistance, email support@anker.com (please use the subject line: [Model] Anker Power Bank Recall—e.g., "A1647 Anker Power Bank Recall").
