Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.

While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models. We have formally notified and coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.

The following products may be affected:
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model: A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model: A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model: A1689

Step 1: Check the model number located on the back of your power bank.
If it matches one of the following: A1647, A1681, or A1689, proceed to Step 2.

Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/ca/rc2506-form

Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I."

- Immediately stop using the device.
- Do not dispose of your power bank until you receive confirmation from Anker that your device is affected. If confirmed, refer to the section titled "How to Safely Dispose of Your Power Bank" below.

Click the button below for instructions on how to request a replacement power bank or a gift card (redeemable on https://www.anker.com/ca).

After you've received confirmation from Anker that your device qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.

Do not throw this recalled lithium-ion battery in the garbage, in general recycling bins (e.g., street-level or household recycling bins), or in standard used battery drop-off boxes. These are not equipped to handle recalled lithium-ion products.

Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
Local Waste Management Facilities Many cities and towns in Canada have waste management facilities that accept hazardous waste, including lithium batteries. You can search for available facilities in your area.
Best Buy: Most Best Buy stores in Canada accept used batteries, including lithium-ion batteries, for recycling. For more information, visit their website: https://www.bestbuy.ca/en-ca/help/haul-away-and-recycling/battery-and-electronic-recycling-program
Staples: Staples locations across Canada also accept used batteries for recycling. For more information, visit their website: www.staples.ca/a/content/sustainability