Website Update FAQ

Q1: What's happening?

We're bringing our Canadian brand websites together at anker.com/ca. Soon, you'll be able to shop products from Anker, Soundcore, Eufy, and Nebula — all in one place, with one account.

Q2: Will my account still work?

Yes. Your account, including your order history, will be available on the new anker.com/ca. You can log in with the same email and password you use today.

Q3: What happens to my orders?

All your orders — past and current — will appear in your account on the new site. Any tracking links or confirmation emails you've already received will continue to work.

Q4: What happens to my loyalty points?

If your account is registered in Canada, your loyalty points will automatically carry over to the new anker.com/ca — nothing will be lost. You can continue earning and using your points just as before.

If your account is registered outside of Canada, your points will not be automatically migrated to the new site. You can still access and use your points by logging in to the store for your registered region. If you've been shopping here and plan to continue shopping on the new anker.com/ca, please contact our Customer Service team and we'll do our best to help.

Q5: What happens to my gift card?

Your gift card balance will be available on the new anker.com/ca.

In some cases, your gift card may be issued a new card number as part of the migration. If this applies to you, we'll send you an email with the new card number. Please keep an eye on your inbox, including your spam or promotions folder.

If your gift card stops working on the new anker.com/ca and you haven't received an email with a new card number, please contact our Customer Service team and we'll help you sort it out.

Q6: What happens to my discount codes?

Most unused, unexpired discount codes will remain valid on the new anker.com/ca.

In rare cases where the same code name existed across multiple brand stores, a code may have been updated with a new name. The new name follows a simple rule: your original code with a brand abbreviation added at the end — for example, SAVE20 would become SAVE20-SC for Soundcore, SAVE20-EUFY for eufy, or SAVE20-ANKER for Anker. The discount value and conditions remain exactly the same.

If a code isn't working on the new anker.com/ca, you can try adding the brand abbreviation to the end of your original code and see if that works. If you're still having trouble, please contact our Customer Service team with the code you're trying to use and we'll look it up and help you out.

Q7: I'm subscribed to marketing emails. What changes?

After the update, marketing emails will be sent from anker.com/ca on behalf of the Anker Innovations family, rather than from individual brand addresses. Your subscription preferences remain unchanged — you will continue to receive updates only for the brands you originally subscribed to. You can manage or update your preferences at any time through the Preference Center in your account, including the option to opt into additional brands or unsubscribe entirely. As required by Canadian law (CASL / PIPEDA), we will notify you by email before any changes to your subscription.

Q8: Is my personal information safe?

Protecting your information is important to us. Your account data is transferred securely, and we continue to handle your personal information in accordance with our Privacy Policy and Canadian privacy laws.

Q9: Does this affect my product warranty?

No. Your warranty coverage is based on your product and proof of purchase, not on any specific website. Our after-sales support remains available to you.

Q10: Can I still return or exchange products?

Yes. Our return and exchange policy continues to apply. You can manage returns through your account on the new site or by contacting our Customer Service team.

Q11: What happens to the old website addresses?

Websites like soundcore.com/ca and eufy.com/ca will eventually be redirected to anker.com/ca. During the transition, you may see a notice on those sites guiding you to the new destination.

Q12: Will shipping or delivery change?

No. How your orders are shipped and delivered remains unchanged.

Q13: Will prices or taxes change?

Prices continue to be listed in Canadian dollars, and taxes are calculated at checkout based on your shipping address, just as before.

Q14: When will this happen?

The update is planned for Summer 2026. We will notify you by email before any changes affect your account, and a notice will be posted on our website.

Q15: Is the new site available in French?

Yes. The new anker.com/ca supports both English and French. You can also visit anker.com/ca-fr to browse in French.

Q16: What if I have accounts on more than one brand site?

If you have accounts on multiple sites (for example, both soundcore.com/ca and eufy.com/ca) using the same email address, your information will be consolidated under one account on anker.com/ca. If you have questions, please reach out to our Customer Service team.

Q17: Who can I contact if I have a question?

Our Customer Service team is available to help. Visit the [Contact Us / Support] section on anker.com/ca, or:

Email: ca.support@anker.com
Live Chat: Available on anker.com/ca
Phone: 1-800-988-7973 Mon - Fri: 6 AM - 5 PM (PT)
French Support: Available via email, phone, and live chat.

Website Update FAQ

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