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Certified Refurbished Anker Products FAQs

Q: What should I expect to receive with my purchase, and in what condition?

All refurbished products will come with accessories that may not be original but are guaranteed to be compatible and fully functional. Items will be in original packaging or new cardboard boxes. Each product receives thorough cleaning and inspections with minimal to no signs of wear or visible cosmetic imperfections when held at arm's length. Every unit comes with batteries that exceed 80% capacity, making it as good as new.


Q: What if I'm not completely satisfied with my purchase?

We want you to be happy with your purchase. If you are not satisfied, you are eligible for a replacement or a refund within 90 days with the Refurbished Guarantee receipt. If something goes wrong with your refurbished product, you will enjoy the same service and support that anyone else is entitled to. Contact us at: https://www.anker.com/contact


Our Mission

At Anker, we aim to restore trust and desire for refurbished devices. We are committed to providing consumers who are looking for a more affordable, reliable, and eco-friendly alternative to purchasing brand new products. Join us and take your first step towards a sustainable future!


Rules

  1. Refurbished Returns and Exchanges: Should you need to return or exchange, another refurbished product will be provided, not a new one.
  2. Limited Availability: Our stock of refurbished items is limited. Availability is on a first-come, first-served basis, so act fast.
  3. Fast Shipping: We prioritize fast delivery for all refurbished purchases.
  4. Pre-Shipment Quality Inspection: Every refurbished product is rigorously inspected to meet our stringent quality standards.
  5. 90-Day Warranty: Enjoy peace of mind with a 90-day warranty on all refurbished products.
  6. Cosmetic Condition: Items may show slight signs of wear such as minor scratches. Returns based solely on aesthetic conditions that do not affect functionality are not accepted.
  7. Best Price Guaranteed: Refurbished products are already at a discount price and do not qualify for further promotional reductions.
     
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