Refund policy

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models. Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline

Item	Warranty Period (Months)
Cables	18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.)
Hubs & Adapters	18
Batteries	18
Chargers	18
Power Stations	https://us.anker.com/pages/anker-portable-power-station-warranty-policy
Screen Protectors & Cases	18 or lifetime
Mice & Keyboards	18
Anker & SoundCore Speakers	18
Zolo Headphones	12
Anker & SoundCore Headphones	18
Roav	12
Nebula	12
Security	12
Appliances - Home Care	12 to 15
Appliances - Home Kitchen	18
Appliances - Lighting	12 to 18
Appliances - Control	12 to 18
Appliances - Health	15

Contact Us

Phone Number
US: +1 (800) 988 7973

Email Address
support@anker.com

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, Anker refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
1. Please reach out to Anker customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Anker support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Anker with the following information:

Name of the courier
Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase
Anker must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through Anker or Anker's authorized resellers
Sales invoice
Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by Anker quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

Anker is not liable for:

Loss of data incurred from use of Anker products
Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorized Resellers and Distributors

Region	Official seller	Warranty covers purchases from
US/CA	Anker website	Anker
US/CA	Amazon.com	AnkerDirect
US	Amazon Vendor	online
US	eBay.com	ankerdirect, anker_outlet_store
US	Newegg.com	Anker Official Store
US/CA	Aliexpress.com	ANKER Official Store ANKER Officialflagship Store
US	Wish.com	Ankerdirect
US	Costco Next	Anker
US	Google Express	Anker
US	B&H Photo	in store & online
US	Walmart	in store & online & offline
US	Costco	in store & online
US	BestBuy	in store & online
US	Target (US only)	in store & online
US	Micro Center (US only)IPSG/MICROELECTRONICS INC	in store & online
US	Woot	in store & online
US	Tophatter	online
US	ABT ELECTRONICS.COM	in store & online
US	Adir Intl dba La Curacao	in store & online
US	ADORAMA INC	in store & online
US	BARNES & NOBLE COLLEGE BOOKSTR	in store & online
US	BELK INC	in store & online
US	BJ'S WHOLESALE CLUB INC.	in store & online
US	BLOOMINGDALES	in store & online
US	BRANDSMART	in store & online
US	Canal Alarm Devices	in store & online
US	Dillard's	in store & online
US	DM/Rarewaves	in store & online
US	Electronic Express Inc	in store & online
US	EMPLOYEE PURCHASE	in store & online
US	GamerCandy	in store & online
US	GamerCandy Ebay	in store & online
US	HEB GROCERY	in store & online
US	INMOTION ENTERTAINMENT	in store & online
US	JUSTIN MILLER	in store & online
US	Kohl's	in store & online
US	Nebraska Furniture Mart	in store & online
US	OFFICE SAMPLE REQUEST	in store & online
US	PIP GAMING & ELECTRONICS	in store & online
US	Rakuten Commerce LLC	in store & online
US	RYMAX CORP	in store & online
US	RYMAX CORP.COM	in store & online
US	SHOPHQ	in store & online
US	UNBEATABLESALE.COM	in store & online
US	Urban Outfitters.com	in store & online
US	WAYFAIR	in store & online
US	COKeM International (US only)	in store & online
US	ADORAMA CAMERA INC	in store & online
US	ADVANCED TECHNOLOGY GROUP INC	in store & online
US	ALTEX ELECTRONICS LTD	in store & online
US	AMERINET CONSULTING LLC	in store & online
US	GamerCandy	in store & online
US	AUDIO VISUAL INNOVATIONS INC	in store & online
US	AZTEK SYSTEMS	in store & online
US	BEACH AUDIO INC	in store & online
US	BEACH TRADING CO.	in store & online
US	BLUE TECH INC	in store & online
US	BMROBOT LLC	in store & online
US	BRANDSOURCE WAREHOUSE LLC	in store & online
US	BZZLINK INC	in store & online
US	CAMCOR INC	in store & online
US	CANAL ALARM DEVICES INC.	in store & online
US	CDW LOGISTICS INC	in store & online
US	CE SHOWROOM INC	in store & online
US	COMPUCOM SYSTEMS INC	in store & online
US	CONTINENTAL RESOURCES INC	in store & online
US	DAISY WHEEL RIBBON CO INC	in store & online
US	DAKOTA CENTRAL TELECOMMUNICATIONS C	in store & online
US	DISRUPT SOURCING LLC	in store & online
US	ELECTRONIC CUSTOM DISTRIBUTORS INC	in store & online
US	ELECTRONIC SYSTEMS INC	in store & online
US	EMGENCE TECHNOLOGIES INC	in store & online
US	EMPLOYEE PURCHASE 1	in store & online
US	EN POINTE IT SOLUTIONS	in store & online
US	ENCORE TECHNOLOGIES	in store & online
US	FCN INC	in store & online
US	FORWARD EDGE LLC	in store & online
US	FRONTIER TECHNOLOGY LLC	in store & online
US	GHA TECHNOLOGIES INC	in store & online
US	GLOBAL DATA CENTER INC	in store & online
US	GOLDEN STAR TECHNOLOGY INC	in store & online
US	GOVCONNECTION INC	in store & online
US	GOVERNMENT ACQUISITIONS INC	in store & online
US	GOVX INC	in store & online
US	INSIGHT DIRECT USA INC	in store & online
US	INTELLIGENT VAR TECHNOLOGY	in store & online
US	IT OUTLET INC	in store & online
US	ITSAVVY LLC	in store & online
US	KIENDELEO LLC	in store & online
US	KONICA MINOLTA BUSINESS SOLUTION	in store & online
US	MAC BUSINESS SOLUTIONS INC	in store & online
US	MAGNELL ASSOCIATE INC (VF NEWEGG)	in store & online
US	MICROMEM INTERNATIONAL INC	in store & online
US	MOMENT INC	in store & online
US	MOREDIRECT INC	in store & online
US	NETSYNC NETWORK SOLUTIONS	in store & online
US	OFFICE DEPOT INC	in store & online
US	OUT OF THE CAVE LLC	in store & online
US	PARAGON MICRO INC	in store & online
US	PC CONNECTION INC	in store & online
US	PC LINKS LLC	in store & online
US	PCM SALES INC	in store & online
US	PCM SALES/TIGER DIRECT	in store & online
US	POMEROY TECHNOLOGIES LLC	in store & online
US	PURCHASING POWER LLC	in store & online
US	SECURITY CAMERA WAREHOUSE INC	in store & online
US	SHI INTERNATIONAL CORP	in store & online
US	SIMPLY MAC INC	in store & online
US	SIRIUS COMPUTER SOLUTIONS INC	in store & online
US	SKC COMMUNICATION PRODUCTS LLC	in store & online
US	SMALL DOG ELECTRONICS INC	in store & online
US	SONIFI SOLUTIONS INC	in store & online
US	STANLEY CONVERGENT SECURITY SOL INC	in store & online
US	STAPLES CONTRACT & COMMERCIAL LLC	in store & online
US	STAPLES INC STAPLES DIRECT	in store & online
US	STEREO NORTH	in store & online
US	TECHNOLOGY GROUP SOLUTIONS LLC	in store & online
US	TECHNOLOGY INTEGRATION GROUP	in store & online
US	TELE COMMUNICATION INC	in store & online
US	TUSCALOOSA COMPUTER SYSTEMS INC	in store & online
US	UNIVERSITY OF MN-DULUTH	in store & online
US	WB. MASON COMPANY INC.	in store & online
US	ZEBIT INC.	in store & online
US	Ingram Micro Inc.	in store & online
US	Next Level	in store & online
US	Alarm Services LLC	in store & online
US	Fry's (US only)	in store & online
US	AAFES (US only)	in store & online
US	GameStop (US only)	in store & online
US	THE KROGER CO./FRED MEYER, INC (US only)	in store & online
US	Hammacher Schlemmer (US only)	in store & online
US	Drop/Massdrop	online
US	Mediocre Corporation meh.com morningsave.com sidedeal.com Mercatalyst.com	online
US	Amazon Treasure Truck	in store
US	Home Depot (US only)	in store & online
US	Sam's Club	in store & online
US	oculus.com	online
US	A.B. Distributing, Inc.
US	T mobile	in store & online
US	Verizon	in store & online
US	AT & T	in store & online
US	Lowe's	online
US	Protempo Limited	in store & online
US	Injured Gadget	In store
US	Synnex / New Age
US	Touch Of Modern, Inc.	online
US/EU/ Asia	Apple Stores	online & in store
NA	Best Buy on Amazon	in store & online
CA	BestBuy Canada	in store & online
CA	Walmart Canada	in store & online
CA	Costco Canada	in store & online
CA	The Home Depot Canada	in store & online
CA	The Source Canada	in store & online
CA	The Shopping Channel/Today's Shopping Choice	in store & online
CA	Long View	online
CA	Canadian Tire	in store & online
CA	Canada Computers	in store & online
CA	Sportchek	in store & online
CA	RobotShop	online
CA	Air Miles	online
CA	NLI	online
CA	London Drugs	in store
CA	CP Rail	online

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Chargers

Power Stations

Power Banks

Cables

Wireless

AC Power

Hubs and Docks