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Connected Equipment Warranty

For Power Strips with Surge Protection

WARRANTY IN GENERAL:

Anker Innovations Limited (“Anker”) warrants to the original purchaser of any Anker Surge Protector for the lifetime of the Surge Protector, that the Surge Protector shall be free of defects in design, assembly, material, or workmanship. "Lifetime" is defined as (1) the time until an event occurs (transient voltage surge or spike) that causes damage to the Surge Protector and the connected equipment, (2) the date that the component providing the surge protection exceeds its capacity and ceases to provide protection for surges and spikes, or (3) the reasonable lifespan of the Surge Protector, whichever is sooner. The reasonable lifespan of the Surge Protector is five (5) years from the date of your purchase of the product, which timeframe was determined by Anker after taking into account that products will become worn and obsolete and that material and parts will wear down or may become unusable due to advances in technology. Anker offers a limited Connected Equipment Warranty (“CEW”) for Anker Surge Protector as listed below. Anker will repair or replace, at its discretion, any defective Surge Protector free of charge. Anker will reimburse you for the fair market value, as determined by Anker, or repair the damaged connected equipment (at Anker’s option), up to the dollar limits listed below, provided that all of the conditions stated below are fully met. The CEW covers damages caused by voltage spikes and surges (“Occurrence”), which enter the connected equipment while properly connected through an Anker Surge Protector to a properly wired AC power line with a protective ground. It does not cover damage from continuous over-voltage such as occurs when the power company crosses lines, open neutrals, or direct lighting strikes. After an Occurrence, the Surge Protector will then have performed its duty, and a new Surge Protector must be purchased.This is a Limited Warranty subject to the limitations and exclusions set forth herein. Anker reserves the right to update, amend, and/or revise the terms of this CEW.

QUALIFYING CONDITIONS FOR CONNECTED EQUIPMENT COVERAGE:

  • The CEW is valid only for the original purchaser of the Anker Surge Protector.

  • The connected equipment must be Underwriter Laboratories (UL) listed.

  • The connected equipment must be properly connected through an Anker Surge Protector to a properly wired and grounded electrical outlet.

  • The connected equipment must be an AC connected device.

  • The Anker Surge Protector must be directly and properly plugged into a grounded electrical outlet without any extension cords or adapters.

  • The installation of the electrical outlet must be installed in compliance with all applicable electrical and safety regulations, including but not limited to the National Electrical Code (“NEC”) and/or Canadian Electrical (CE) Code and any local codes.

  • The Anker Surge Protector(s) designed for the application must have protected wires leading into the damaged equipment. The presence of a competitive brand of surge protector in the circuit will void coverage.

  • The Anker Surge Protector must be installed/used in accordance with Anker’s installation instructions and user manuals.

  • Any claim under this CEW must be made within 15 days of the date of damage/Occurrence to the equipment.

  • The CEW covers only standard indoor equipment and only in dry areas. Do not use Anker Surge Protector in any way with a generator, heater, sump pump, water-related device, life support device, medical device, car, motorcycle, or golf-cart battery charger.

  • The Anker Surge Protector must show signs of surge damage.

WHAT IS NOT COVERED UNDER THIS CONNECTED EQUIPMENT WARRANTY:

  • Damage to electronic equipment resulting from a transient voltage surge on unprotected wires or lines.

  • Restoration of lost data and/or reinstallation of software.

  • Damage caused by acts of God, war, vandalism, theft, normal use wear-and-tear, depletion, obsolescence, abnormal care or uses, abuse, or negligence.

  • Damage caused by modification or alteration to the Anker Surge protector or the connected equipment.

  • Damage caused by accidents, fires or natural disasters such as flood, erosion, earthquake, wind, or direct lightning.

  • Damage caused by lack of grounding.

  • Damage caused by low-voltage disturbance (i.e., brownouts or sags).

  • The repair or replacement of the damaged equipment is covered under a manufacturer’s warranty or seller’s extended warranty.

  • Anker determines that the connected equipment was not used under normal operating conditions or in accordance with any manufacturer’s instructions for the connected device.

  • Anker shall in no way be liable for any damages not specifically included in this CEW, including but not limited to, direct, indirect, incidental, consequential or multiple damages arising from the use of Anker Surge Protector or damage to the connected equipment, regardless of the legal theory on which the claim is based. Anker shall not be held liable for losses due to loss of software, cost of substitute equipment, facilities or services, loss of profits, loss of revenue, or claims of third parties including customers and insurance companies.

MAKING A CLAIM UNDER THE CONNECTED EQUIPMENT WARRANTY:

  • If all the conditions to qualify for coverage are satisfied, call the Anker customer services department at 800-988-7973 or email support@anker.com within 15 days of the Occurence to obtain a prepaid shipping label and a Return Material Authorization (RMA) number for the return of the Anker Surge Protector. Please be prepared to have your order number, product serial number, receipt, photograph of the damaged Anker Surge Protector and damaged electronic equipment and any other relevant documentation ready when contacting the Anker customer services department.

  • Mark the RMA number on the damaged Anker Surge Protector and return to Anker along with a copy of your sales/purchase receipt for the Anker Surge Protector.

  • Print the prepaid shipping label, affix the label on the front of the returned package, and simply drop the returned package off at the nearest USPS location or schedule a pick-up by visiting the USPS website within 20 days of printing the shipping label.

  • Anker will examine the returned Anker Surge Protector to determine its condition and look for evidence of transient surge failure. If there is evidence of surge damage to the Anker Surge Protector, then Anker will, at its option, send a call tag to pick up the damaged connected equipment for evaluation, or alternatively, authorize you to have the equipment repaired or reimburse you for the fair market value as determined by Anker, up to the dollar limits stated for that particular Anker Surge Protector. If there is no evidence of surge damage to the Anker Surge Protector, then Anker will reject your claim.

  • Anker reserves the right to review the damaged Anker Surge Protector, the damaged equipment, and the site where the damage occurred. All costs of shipping the Anker Surge Protector and the damaged equipment to Anker for inspection shall be borne solely by the purchaser. Anker reserves the right to negotiate the cost of repairs.

  • If you are authorized by Anker to have the damaged equipment repaired, the repair must be performed at a service center authorized by the equipment’s manufacturer, Anker reserves the right to contact the service center directly to discuss damage and repair costs. Anker may, at its discretion, issue payment to you in reimbursement for the fair market value of the connected equipment damaged. If you receive reimbursement for the fair market value, Anker reserves the right to require you to transfer title and deliver the damaged equipment to Anker.

LIMITS OF COVERAGE OF THE CONNECTED EQUIPMENT WARRANTY:

The CEW extends through the lifetime of the Anker Surge Protector as defined above. In the event the Anker Surge Protector has exceeded its capacity to protect against surges and spikes, the LED indicator light will no longer be lit when itscapacity is exceeded. The capacity of the Anker Surge Protector will be exceeded after an Occurrence. Anker will spend, to repair or replace the damaged connected equipment, at its option, an amount equal to the fair market value of the damaged equipment or the original purchase price of the equipment, whichever is less, up to the maximum amount stated in the chart below:

ANKER PRODUCT MODEL DOLLAR LIMIT
A9131 50,000
A9132 50,000
A9133 50,000
A9161 100,000
A9162 100,000
A2762 300,000

This CEW becomes effective immediately and supersedes and cancels all previous CEWs.

For Non-Surge Protection Power Strips

WARRANTY IN GENERAL:

Anker Innovations Limited (“Anker”) warrants to the original purchaser of any Anker Power Strip for the lifetime of the Power Strip, that the Power Strip shall be free of defects in design, assembly, material, or workmanship. "Power Strip" is defined as a device that plugs into a wall outlet and offers outlets for multiple devices; a Power Strip does not include surge protection and should not be confused with a Surge Protector. "Lifetime" is defined as (1) the time until an event occurs (caused by manufacturing defects, such as defective parts or circuit failure) causing the Power Strip to stop functioning which causes damage to the Power Strip and/or the connected equipment or (2) the reasonable lifespan of the Power Strip whichever is sooner. The reasonable lifespan of the Surge Strip is five (5) years from the date of your purchase of the product, which timeframe was determined by Anker after taking into account that products will become worn and obsolete and that material and parts will wear down or may become unusable due to advances in technology. Anker offers a limited Connected Equipment Warranty (“CEW”) for Anker Power Strips as listed below. Anker will repair or replace, at its discretion, any defective Power Strip free of charge. Anker will reimburse you for the fair market value, as determined by Anker, or repair the damaged connected equipment (at Anker’s option), up to the dollar limits listed below, provided that all of the conditions stated below are fully met. The CEW covers damages caused by manufacturing defects, such as defective parts or circuit failure causing the Power Strip to stop functioning ("Occurrence"). The CEW does not cover voltage spikes and surges or damage from continuous over-voltage such as occurs when the power company crosses lines, open neutrals, or direct lighting strikes. This is a Limited Warranty subject to the limitations and exclusions set forth herein. Anker reserves the right to update, amend, and/or revise the terms of this CEW.

QUALIFYING CONDITIONS FOR CONNECTED EQUIPMENT COVERAGE:

  • The CEW is valid only for the original purchaser of the Anker Power Strip.

  • The connected equipment must be an AC connected device and Underwriter Laboratories (UL) listed. If the connected equipment uses a USB, then such equipment must be an IVTA device (IVTA device is defined as information technology equipment and audio, video and similar electronic apparatus). Anker reserves the right to determine if a connected equipment falls under the definition of an IVTA device.

  • The connected equipment must be properly connected through an Anker Power Strip to a properly wired and grounded electrical outlet.

  • The installation of the electrical outlet must be installed in compliance with all applicable electrical and safety regulations, including but not limited to the National Electrical Code (“NEC”) and/or Canadian Electrical (CE) Code and any local codes.

  • The Anker Power Strip(s) designed for the application must have protected all wires leading into the damaged equipment. The presence of a competitive brand of Power Strip (with or without surge protector) in the circuit will void coverage.

  • The Anker Power Strip must be installed/used in accordance with Anker’s installation instructions and user manuals.

  • Any claim under this CEW must be made within 15 days of the date of damage/Occurrence to the equipment.

  • The CEW covers only standard indoor equipment and only in dry areas. Do not use Anker Power Strip in any way with a generator, heater, sump pump, water-related device, life support device, medical device, car, motorcycle, or golf-cart battery charger.

WHAT IS NOT COVERED UNDER THIS CONNECTED EQUIPMENT WARRANTY:

  • Damage to electronic equipment resulting from a transient voltage surge.

  • Restoration of lost data and/or reinstallation of software.

  • Damage caused by acts of God, war, vandalism, theft, normal use wear-and-tear, depletion, obsolescence, abnormal care or uses, abuse, or negligence.

  • Damage caused by modification or alteration to the Anker Power Strip or the connected equipment.

  • Damage caused by accidents, fires or natural disasters such as flood, erosion, earthquake, wind, or direct lightning.

  • Damage caused by lack of grounding.

  • Damage caused by low-voltage disturbance (i.e., brownouts or sags).

  • The repair or replacement of the damaged equipment is covered under a manufacturer’s warranty or seller’s extended warranty.

  • Anker determines that the connected equipment was not used under normal operating conditions or in accordance with any manufacturer’s instructions for the connected device.

  • Anker shall in no way be liable for any damages not specifically included in this CEW, including but not limited to, direct, indirect, incidental, consequential or multiple damages arising from the use of Anker Power Strip or damage to the connected equipment, regardless of the legal theory on which the claim is based. Anker shall not be held liable for losses due to loss of software, cost of substitute equipment, facilities or services, loss of profits, loss of revenue, or claims of third parties including customers and insurance companies.

MAKING A CLAIM UNDER THE CONNECTED EQUIPMENT WARRANTY:

  • If all the conditions to qualify for coverage are satisfied, call the Anker customer services department at 800-988-7973 or email support@anker.com within 15 days of the Occurence to obtain a prepaid shipping label and a Return Material Authorization (RMA) number for the return of the Anker Power Strip. Please be prepared to have your order number, product serial number, receipt, photograph of the damaged Anker Power Strip and damaged electronic equipment and any other relevant documentation ready when contacting the Anker customer services department.

  • Mark the RMA number on the damaged Anker Power Strip and return to Anker along with a copy of your sales/purchase receipt for the Anker Power Strip.

  • Print the prepaid shipping label, affix the label on the front of the returned package, and simply drop the returned package off at the nearest USPS location or schedule a pick-up by visiting the USPS website within 20 days of printing the shipping label.

  • Anker will examine the returned Anker Power Strip to determine its condition and look for evidence of manufacturing defects (such as defective parts, circuit failure, etc.) If there is evidence of manufacturing defect in the Anker Power Strip, then Anker will, at its option, send a call tag to pick up the damaged connected equipment for evaluation, or alternatively, authorize you to have the equipment repaired or reimburse you for the fair market value as determined by Anker, up to the dollar limits stated for that particular Anker Power Strip. If there is no evidence of manufacturing defects in the Anker Power Strip, then Anker will reject your claim.

  • Anker reserves the right to review the damaged Anker Power Strip, the damaged equipment, and the site where the damage occurred. All costs of shipping the Anker Power Strip and the damaged equipment to Anker for inspection shall be borne solely by the purchaser. Anker reserves the right to negotiate the cost of repairs.

  • If you are authorized by Anker to have the damaged equipment repaired, the repair must be performed at a service center authorized by the equipment’s manufacturer, Anker reserves the right to contact the service center directly to discuss damage and repair costs. Anker may, at its discretion, issue payment to you in reimbursement for the fair market value of the connected equipment damaged. If you receive reimbursement for the fair market value, Anker reserves the right to require you to transfer title and deliver the damaged equipment to Anker.

LIMITS OF COVERAGE OF THE CONNECTED EQUIPMENT WARRANTY:

The CEW extends through the lifetime of the Anker Power Strip as defined above. In the event the Anker Power Strip has experienced an Occurance and the LED Power indicator light (not to be confused with the LED Ground indicator light) will no longer be lit. Anker will spend, to repair or replace the damaged connected equipment, at its option, an amount equal to the fair market value of the damaged equipment or the original purchase price of the equipment, whichever is less, up to a maximum of $25,000. This CEW becomes effective immediately and supersedes and cancels all previous CEWs.

ANKER PRODUCT MODEL DOLLAR LIMIT
A9121 25,000
A9123 25,000
A2763 25,000
A2767 25,000
A9122 25,000

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