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Refund Policy

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<h3 class="Polaris-Heading_1brcv" style="text-align: center;" data-mce-style="text-align: center;"><br></h3>
<div data-zone-id="0" data-line-index="0" data-line="true"><strong>Get free shipping on orders over 100€. For Poland, shipping is complimentary.</strong></div>
<h4 data-mce-fragment="1" class="p1"><strong data-mce-fragment="1"><br data-mce-fragment="1"><br data-mce-fragment="1"></strong></h4>
<p data-mce-fragment="1" class="p1"><strong data-mce-fragment="1">How long does delivery take?</strong></p>
<p data-mce-fragment="1" class="p1"><meta charset="utf-8"><span data-mce-fragment="1">3-7 business days.</span><span data-mce-fragment="1">&nbsp;</span><em data-mce-fragment="1">(Note: The delivery time of pre-sale products is subject to the arrival time.)</em><br data-mce-fragment="1"><br data-mce-fragment="1"></p>
<p data-mce-fragment="1" class="p1"><strong data-mce-fragment="1">What countries do you ship to?</strong></p>
<p data-mce-fragment="1" class="p1">We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.&nbsp;<span class="text-only">(</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Please</span><span class="text-only"> note that Anker power banks cannot be delivered to Malta and Cyprus.)</span></p>
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<br></div>
</div>
<p data-mce-fragment="1" class="p1"><strong data-mce-fragment="1">How will my delivery be shipped?</strong></p>
<p data-mce-fragment="1" class="p1">Amazon functions as our logistics partner to ship out Anker products. They will choose the carrier that they think works best for our customers.<br data-mce-fragment="1"><br data-mce-fragment="1"></p>
<p data-mce-fragment="1" class="p1"><strong data-mce-fragment="1">I ordered more than one item. Will they all be delivered at the same time?</strong></p>
<p data-mce-fragment="1" class="p1">We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used<span data-mce-fragment="1" class="s1">,</span><span data-mce-fragment="1">&nbsp;</span>depending on the product. Once an item has been shipped<span data-mce-fragment="1" class="s1">,</span><span data-mce-fragment="1">&nbsp;</span>you will receive a shipment notification email.<br data-mce-fragment="1"><br data-mce-fragment="1"></p>
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<div class="ace-line ace-line old-record-id-EAeQdo4ISommi4xWGK8cEZMmn2g"><strong>Can I change the delivery address of my package after it has been shipped out?</strong></div>
<div class="ace-line ace-line old-record-id-EAeQdo4ISommi4xWGK8cEZMmn2g"><strong><br></strong></div>
<div class="ace-line ace-line old-record-id-V8eAdKGCaoAKaYx85NrcQWvBnhh">Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.</div>
<div class="ace-line ace-line old-record-id-V8eAdKGCaoAKaYx85NrcQWvBnhh"></div>
<div class="ace-line ace-line old-record-id-IkKSd40CkoMwiExC6oWcvA0Sn8f"><strong>Notes:</strong></div>
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<li class="ace-line ace-line old-record-id-CgAodyWyKoqyGexaqNrcRTJVnHc" data-list="bullet">
<div>If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.</div>
</li>
</ul>
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<li class="ace-line ace-line old-record-id-IeaydOWEMoocAUxCCfGc6PUanld" data-list="bullet">
<div>If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.</div>
</li>
</ul>
</div>
<p data-mce-fragment="1" class="p1">&nbsp;</p>
<p data-mce-fragment="1" class="p1"><br data-mce-fragment="1"></p>
<h4 data-mce-fragment="1" class="p1"><strong data-mce-fragment="1">What do I need to do when I received a different product than what I ordered?</strong></h4>
<p data-mce-fragment="1" class="p1">Please contact customer support at<span data-mce-fragment="1">&nbsp;</span><a data-mce-fragment="1" href="mailto:support@anker.com" data-mce-href="mailto:support@anker.com">support@anker.com</a>.</p>
<p data-mce-fragment="1">&nbsp;</p>
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