Can I use a different USB cable rather than the cable that comes with the PowerCore 10000 Portable Charger?
Yes, other cables can be used to charge your devices with the PowerCore 10000. However, to ensure compatibility and the best possible performance, we strongly recommend using your device’s original (OEM) cable, a third-party certified (MFI) cable, or the included cable.
What kind of wall charger should I use to charge the PowerCore 10000 Portable Charger?
You can safely recharge your PowerCore 10000 in 6-7 hours using a charger with an output of 2 Amps (2A) or higher. Chargers with an output lower than 2A (such as phone chargers) will not charge as quickly or safely.
How long will the PowerCore 10000 Portable Charger take to be fully charged?
It will take 6-7 hours to fully charge the PowerCore 10000 with a 5V/2A wall charger (not included).
What devices are compatible with the PowerCore 10000 Portable Charger?
The PowerCore 10000 is compatible with Android, Apple and almost all other devices charged via USB. (Please note: if the device's input current requirement is above 2.4A, it may charge slowly or not at all.)
Does the PowerCore 10000 Portable Charger work with the new iPhone 6 and iPhone 6 Plus?
Yes, the PowerCore 10000 can charge all iPhones, but the Apple charging cable is not included. Please use your device's original (OEM) cable or purchase a third-party certified (MFI) cable separately.
Will the supplied Micro USB v2.0 cable compatible with the Micro USB v3.0 devices, such as Samsung Galaxy S5/Note2/Note3?
Yes, the Micro USB 2.0 cable is compatible with Micro USB 3.0 ports.
What's the output efficiency of the PowerCore 10000 Portable Charger?
Approximately 30-40% of the external battery's capacity is unable to be used because of efficiency problems that affect all electronics devices. These include power lost from circuit heat and voltage conversions from the battery, the charging cable and your device. Your battery is able to supply 60%-70% power to other devices.
Can the PowerCore 10000 Portable Charger charge other devices while it is being charged?
No, we have disabled this feature due to the detrimental effects it has on the lifespan of external batteries.