Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common lithium-ion battery cells from a single vendor.
While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models.
The following products may be affected:
Step 1:
Check your model number—located on the bottom or side of your power bank. If it matches one of the following models (A1257, A1647, A1681, A1689), proceed to Step 2.
Step 2:
Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/eu-en/rc2506-form
1. If the serial number on your device is faded or illegible, you may verify your order number through the same form. If it is confirmed, you may proceed to complete your product recall submission.
2. If you are unsure whether your model is affected by this recall, please contact support@anker.com for further assistance.
Note:
Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I."
Step 3: If your unit is confirmed to be a part of this recall:
Step 4: Submit Recall Claim
Click the button below for instructions on how to request your compensation.
If you have any questions or require assistance, please contact us at support@anker.com. To help us respond promptly, include "Anker Power Bank Recall" in the subject line of your email.
After you've received confirmation from Anker that your unit qualifies for a replacement or a gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.
Do not discard this recalled lithium-ion battery in general waste, street bins, kerbside recycling, or standard battery drop-off boxes typically found at retail or hardware stores. These collection points are not equipped to handle recalled lithium-ion products like power banks.
Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
For more information, please visit the websites below:
