Shipping Policy

Free Standard Shipping on All Orders

Enjoy free standard shipping on all orders across all product categories, including Anker (chargers, power banks, cables, hubs, and portable power stations below 100 Wh - see the Dangerous Goods restrictions below), soundcore (headphones, earbuds, speakers), and eufy (security cameras, robot vacuums, smart locks, health devices).

Shipping Options & Delivery Times

We offer standard shipping to meet your delivery needs:

Service	Delivery Time	Cost
Standard Shipping	3–7 business days	Free

Delivery times are calculated from the date of order confirmation. Please note that delivery times may be extended due to adverse weather conditions, natural disasters, public health emergencies, labor strikes, or other events beyond our control.

Note: The delivery time for pre-order products is based on the estimated arrival date stated on the product page.

Order Cutoff Time

Orders placed before 12:00 PM (noon) local time (CET/CEST) on a business day are processed on the same day. Orders placed after the cutoff time, on weekends, or on a public holiday are normally processed on the next business day.

How Will My Order Be Shipped?

We use a tiered logistics model across all brands for efficient and reliable order fulfillment:

Standard shipping: Primarily fulfilled via 3PL carriers from warehouse in Germany, with Amazon Multi-Channel Fulfillment (MCF) as a fallback option when 3PL inventory is unavailable.

Orders are routed to the most suitable fulfillment channel based on product type, warehouse location, and delivery address to ensure the fastest possible delivery.

Where Do We Ship?

We ship to the Netherlands, Luxembourg, and Belgium. Delivery is possible to all postcode areas in these three countries, with the following notes for remote or restricted addresses.

DHL Express (Worldwide): all postcodes in the Netherlands, Belgium and Luxembourg are deliverable, with no restricted postcodes. (Note: DHL Express Domestic service applies to deliveries within Germany only.)
UPS Express Air Saver: full nationwide coverage with no postcode restrictions for the Express Air service.
Remote Area / Extended Area postcodes may incur an additional remote-area surcharge.

Where We Cannot Ship

The following address types are not accepted or are subject to restrictions:

PO Box addresses: Not accepted. Please provide a physical street address for delivery.
Packstation addresses: Not accepted. Our carriers require a physical street address for delivery.

If you are unsure whether your address is serviceable, please contact us at the applicable customer support email below before placing your order.

Holiday Delivery Notice

Please note the following on public holidays. Our fulfillment warehouse is located in Germany and observes German public holidays, while last-mile delivery observes the public holidays of the destination country. The table below lists the holidays observed by our warehouse and/or delivery partners that may affect processing or delivery; some regional holidays may also affect processing times.

Warehouses and courier services do not process or deliver packages on public holidays.
Orders placed shortly before or during a holiday may be delayed until the next business day.

Holiday	Date / Period
New Year's Day	January 1
Good Friday	Friday before Easter
Easter Monday	Monday after Easter
Labor Day	May 1
Ascension Day	40 days after Easter
Whit Monday	50 days after Easter
King's Day	April 27
Christmas Day	December 25
Boxing Day	December 26

Please plan your orders accordingly, especially around Christmas and New Year, when shipping volume is highest and service may be suspended.

Shipping Restrictions

Shipping restrictions may apply to certain products due to factors such as legal regulations, classification as dangerous goods (DG), oversized items, or certain address types that some carriers cannot serve.

Dangerous Goods (DG) Restrictions

Products with lithium batteries installed in or packed with the equipment (UN3481) can be shipped if each battery meets carrier limits (UPS: below 100 Wh and 5 kg net; DHL: up to 100 Wh) under ADR/SP188 dangerous-goods rules. Products above 100 Wh and standalone lithium batteries (UN3480) cannot be delivered.
Battery shipments follow carrier handling requirements (UN labels, sturdy packaging, short-circuit prevention) and a compliance check, which may add approximately 1 business day.
Per parcel: max 2 batteries, combined net weight ≤ 5 kg, total weight ≤ 30 kg. Orders over these limits may be split into multiple parcels; parcels still exceeding them cannot be shipped.

Weight and Size Restrictions

Maximum chargeable weight per shipment: 30 kg. Chargeable weight is the greater of the actual weight and the volumetric weight (length x width x height in cm / 5000). Orders over 30 kg cannot be processed as a single shipment and will be prompted at checkout to be split into multiple orders.
3PL carriers may charge overweight surcharges for individual shipments over 25 kg. Shipments over 30 kg exceed carrier limits and must be split into multiple orders.
Maximum parcel dimensions depend on the carrier: UPS - length <= 274 cm and length + 2x(width + height) <= 400 cm; DHL - no side exceeding 120 x 80 x 80 cm. Parcels exceeding the applicable carrier limit cannot be shipped as a single shipment.
Over-length or oversize parcels (e.g., length > 100 cm and, depending on the carrier, width > 76 cm or actual weight > 25 kg) may incur an additional handling surcharge.
Maximum declared goods value per order: EUR 10,000. Orders exceeding this value cannot be shipped via our standard carriers; please contact customer service before placing such an order.

If your package cannot be delivered due to restrictions or other issues, our customer service team will proactively contact you to arrange an alternative solution or a refund where applicable.

Special Shipping Rules by Product Category

Category	Special Rules
eufy Clean (Robot Vacuums)	All 1-in-1 robot vacuum products are shipped as single-package shipments. The warehouse does not combine these products with other items in the same order. This applies to all models regardless of weight or SKU. Other items in the same order may arrive separately.
eufy Clean (Robot Mowers)	Robot mowers are shipped as single-package shipments due to their size and weight. They cannot be combined with other items in the same order.
Anker Portable Power Stations (>100 Wh)	Products exceeding 100 Wh are classified as dangerous goods (DG) that our standard carriers cannot transport. They are currently not available for delivery to the Netherlands, Belgium or Luxembourg.
Pre-Order Products	Delivery times for pre-order items are estimates only. The standard delivery window of 3–7 business days is not guaranteed during the pre-order phase, without prejudice to your right to cancel the order and receive a full refund if the order is not delivered within 30 days after the agreed delivery date. You will be notified of material changes to the estimated delivery date.
All Other Categories	Security cameras, health devices, soundcore audio products, and all other categories are shipped as general cargo without special restrictions.

For questions about specific shipping rules for products, please contact our customer service team.

Multiple Items in One Order

We strive for all your items to arrive at the same time. However, products may not always be shipped in the same package, as different shipping requirements may apply depending on the product. For example:

1-in-1 products (such as robot vacuums and robot mowers) are always shipped as individual packages.
If your order is split into multiple shipments, you will receive a separate shipping notification email for each package so you can track all packages.

If your order contains an appliance, your order will be shipped in multiple packages. This is a normal process — no need to contact customer service.

Can I Change the Delivery Address After Shipping?

Unfortunately, we can no longer change the delivery address once the product is on its way. However, you can cancel an order within 60 minutes of placing it and re-order with the correct details.

Important notes:

If an order is canceled more than 1 hour after being placed and the item has already been shipped, return shipping costs may apply. This policy is disclosed at the time of purchase and applies only where return shipping costs are incurred. Nothing in this policy limits your statutory rights under applicable consumer protection law, including your right of withdrawal under EU and Dutch law.
If the customer provides an incorrect address and this causes the package to be lost or otherwise unrecoverable, the customer bears the loss. Nothing in this policy limits your statutory rights under applicable consumer protection law.
If an incorrect address or postcode requires correction by the carrier, an address-correction fee may apply (currently 11.2-12.5 EUR per order, depending on carrier).

If you realize you have provided an incorrect address, please contact us immediately — we will do our best to help before the order is shipped.

Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.

You can also track your order by logging in to your OneAnker account and visiting the order details page, where all packages and their real-time status are displayed.

Received the Wrong or a Different Product?

If you received a different product than ordered, please contact our customer service team immediately:

Email: nl.support@oneanker.com