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Home/Products/Connectivity/10-Port USB 3.0 Hub
  • Anker
    10-Port USB 3.0 Hub
    With BC 1.2 Charging Port and 60W (12V / 5A) Power Adapter [VIA VL812-B2 Chipset and updated Firmware 9081] AH231
    Color:
    Product Specs:
    Weight :100g / 3.5oz
    Dimensions :145 × 44 × 22mm / 5.7 × 1.7 × 0.87in
    Port :10 SuperSpeed USB 3.0 ports
    Data Port Output Current :0.9A max
    Charging Port Output Current :2.1A max
    Driver :Driver not required.
    Compatible :Backward compatible with USB 2.0 / 1.1
  • Expand and accelerate your data transfer and charging.

    The more the merrier.

    With transfer rates of up to 5Gbps, set aside less time for syncing and more time for work. With 10 data terminals to choose from, forget about ever having to switch or unplug again.

    Fast charging.

    10th-port dual functionality enables fast charges of up to 1.5 amps with BC 1.2 charging-compliant devices, while simultaneously transferring data. Charge via a power adapter for higher 2 amp speeds with all USB-enabled devices when hub is disconnected from an active USB port, or your computer is off or in sleep mode. Dual functions, duly facilitated.

    A mainstay for the future.

    Featuring a high-grade chipset and a powerful 60W adapter, this hub ensures a stable power supply while you work. Get steady operation for years to come. Whether at home or in the office, add another can't-do-without fixture to your desk.

    BC 1.2 Charging-Compliant Devices:

    Apple: iPhone 5 / 5s, iPad Air, iPad mini / mini 2; Samsung: Galaxy S3 / S4, Galaxy Note 1 / 2, Galaxy Mega, Galaxy Mini, Exhilarate, Galaxy Tab 2 10.1; Google: Nexus 4 / 5 / 7 / 10; Sony: Xperia TX; Nokia: Lumia 920, Lumia 1020

    System Requirements

    Windows (32/64 bit) 10 / 8.1 / 8 / 7 / Vista / XP, Mac OS X 10.6-10.9, Linux 2.6.14 or later. Mac OS X Lion 10.7.4 users should upgrade to Mountain Lion 10.8.2 or later to avoid unstable connections.

    Compatibility

    2.4GHz wireless devices, MIDI devices and some USB 3.0 devices may not be supported. Try using the host port or a USB 2.0 connection.

    Power Usage

    For a stable connection, don't use this hub with high power-consumption devices, such as external hard drives. The hub will sync but not charge tablets and other devices which require a higher power input.

     

  • FAQ
    Can I use the USB hub as a standalone charger?
    The output current of the USB port is 900mA max. If you are using the hub to supply power, please make sure the input current does not exceed 900mA. The hub can’t supply enough power to iPhones, iPads or any other smart phones.
    Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
    This problem may be the result of one of the following:
        a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
        b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
        c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.
    The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?
    If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.
    A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?
    When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.
    If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.
    Why is the computer failing to come out of Sleep Mode when the USB hub is connected?
    This problem may be the result of one of the following:
        a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
        b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.
        c. For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under Energy Saver.
    Why can’t devices be charged at 900mA (max for a USB 3.0 port) when a USB 3.0 port is not in use for data transfer?
    The devices attached will firstly detect if the port is a charging port or a data port and enter a different mode accordingly. When attached to a USB 3.0 port, the device will reserve a 500-600 mA for data transfer (even when not in use) and only leave the rest power for charging.
    Can I use my own accessories, such as power adapters and data cables, with the USB hub?
    The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use correspond with those provided. To ensure stable performance, the length of the data cable should not exceed 1m.
    Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
    This problem may be the result of one of the following:
        a. Insufficient power supply. Please connect the USB hub to a power source.
        b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
        c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
        d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.
    Why does my hard drive still spin when connected to the hub after my computer is turned off?
    Some hard drives will remain active even without a signal from the computer. Whether your hard drive will do this or not depends on the manufacturer and design of your drive.

    We suggest unplugging the power adapter of both the hub and the hard drive to ensure the hard drive shuts down.
    Why is my computer unable to shut down when the hub is connected?
    1. Please unplug the hub and see if your computer is then able to shut down.

    2. Please unplug the AC adapter from the hub and see if the PC will shut down properly with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

    a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

    For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.

    b. Check the USB 3.0 host and update its driver to the latest.

    c. Try a different USB 3.0 cable/usb port.

    If the further troubleshooting doesn't help then contact our support team.
    Why is my computer unable to boot when the hub is plugged in?
    1. Please check if the hub works as normal if you plug it into your PC after the PC has already completed its start up.

    2. Please unplug the AC adapter from the hub and see if the PC will start up with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

    a. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard disk”.

    b. Check the USB 3.0 host and make sure its drivers are up to date.

    c. Try a different USB 3.0 cable/usb port.

    If the further troubleshooting doesn't help then contact our support team.
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