Why are my Samsung Galaxy S5, S4 and Note 3 devices charging slightly slower from this charger than the original charger that came with my device?
The heightened sensitivity of these devices to voltage output may in some cases slow their charging speed.
Which charging port should I use to charge my device?
Thanks to PowerIQ technology, each charging port can charge any device at full speed – there's no need to find a specific port.
What if the Anker 5-port Wall Charger is not charging my device(s)?
A. Check to ensure that your device is USB-powered with an input current between 0 and 8A and a voltage input of 5V. B. Check to ensure that the power cord is connected to an active wall outlet and also firmly connected to the Anker 5-port Wall Charger.
How do I check my device’s input current and voltage?
Please refer to your device’s user manual, original OEM charging adapter, or contact the manufacturer to determine this information.
What is the maximum ouput of one usb port?
My device charges at 1 Amp, will this charger’s 8 Amp output harm it?
No, the charger will only supply the maximum charge current allowed by your device up to 2.4 Amps from each port.
What if the Anker 5-port Wall Charger charges my device(s) slowly?
A. Check to ensure that the cable you are using to charge is the original cable that came with your device. B. Check to ensure that the total input current required by your devices is not higher than 8A if you charge several devices at the same time. C. Please email us at email@example.com during your 18-month warranty if your device appears to be defective or you need further help.
What kind of USB charging cables should I use with this charger?
To ensure complete safety and best performance, we strongly recommend using your device's original cable or a third-party certified cable (such as MFI).
When the charger is plugged into an outlet but has no devices plugged in, will it consume power? What is the standby power consumption?
The charger will consume almost no power in this state. Its standby power consumption is rated at ≤0.5W.