Why does my device support 65W charging but the screen only shows 15W?
The power shown on the screen reflects real-time output, which varies based on your device's battery level and temperature. When the battery is nearly full or the device is overheating, charging speed may be reduced for safety.
Why won't the retractable cable retract properly?
The retractable cable uses an internal locking mechanism. To retract, gently pull the cable about 0.05 ft (1.5 cm) until it clicks, and it will retract automatically.
Why is the retractable cable only 2.3 ft (0.7 m) long?
The built-in cable is designed for compact desktop use. For longer reach, we recommend using a 3 ft (1 m), 5 ft (1.5 m), or 6.6 ft (2 m) charging cable with the USB-C2 or USB-A ports.
Will the screen appear blurry if my table is too low?
The screen's viewing angle is tested during manufacturing. For best visibility, use the charger at eye level or tilt the screen to face you directly.
Is it normal for the charger to get warm during use?
Yes. Heat is generated as the charger converts AC to DC power, especially during fast charging. This is normal and safe.
Why does the power display differ from my device's screen?
For Non-Anker Devices: Differences in power measurement methods and cable loss may cause discrepancies. Your device may show slightly less than our display—up to 10W variation is normal.
For Anker Devices: Power loss from cables and display differences can still result in up to 10W variation between devices. This is within the normal range.
Why doesn't the cable magnetically attach to the casing after retracting?
The connector attaches magnetically to the side of the charger. If it doesn't stick, it may not be aligned properly. Gently press the connector toward the side of the charger to secure it.
