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The slight warming of wireless charging products and devices is normal, especially during heavy use like prolonged gaming or streaming. However, this product complies with international safety standards, including EN 62368-1 and IEC 62368-1, ensuring that it is safe to use under normal conditions without posing any safety risk.
For the best wireless charging experience, we recommend using Apple's official magnetic phone cases. You should avoid cases thicker than 2.5 mm and non-magnetic cases, as they may affect charging efficiency.
Ensure our iPhone (13 series or later) has iOS 17.2. for optimal charging and display; this power bank is not Android-compatible. Please note, when the USB-C port is also charging a device, the wireless charging output will be reduced to 5W.
The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry. Therefore, a fully charged Anker MagGo Power Bank (10K) offers an estimated 6,000mAh to 7,000mAh to power devices.
No, this power bank is not compatible with Android devices. It is designed for devices that support magnetic wireless charging, which is currently available only in the iPhone 12 and later models.
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