Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.

While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models. We have formally notified and are coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.

The following products may be affected:
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689

Step 1: Check your model number—located on the bottom or side of your power bank.
If it matches one of the following models (A1647, A1681, A1689), proceed to Step 2.

Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/uk/rc2506-form

Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I."

- Immediately stop using the device.
- Do not dispose of your power bank until you receive confirmation from Anker that your device is affected. If confirmed, refer to the section titled "How to Safely Dispose of Your Power Bank" below.

Click the button below for instructions on how to request a replacement power bank, a refund, or a gift card (redeemable on the Anker.com/uk).

To receive a replacement device or gift card, you must upload a photo of the affected power bank showing:
- The model number, serial number, and power bank's name.
- The date of the photograph.
- The word "recall" or "recalled" written clearly on the device in permanent marker.

You will also be asked to confirm that the power bank has been disposed of in accordance with applicable laws and regulations before receiving a replacement.

After you've received confirmation from Anker that your device qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.

Do not throw this recalled lithium-ion battery in a household bin, in general recycling bins (e.g., street-level or household recycling bins), or in standard used battery drop-off boxes. These are not equipped to handle recalled lithium-ion products.

For more information and to find your nearest recycling location, please visit: https://www.epa.gov/recycle/used-lithium-ion-batteries