Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by Anker as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at firstname.lastname@example.org with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
- Warranty Timeline
Item Warranty Period (Months) Cables 18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.) Hubs & Adapters 18 Batteries 18 Chargers 18 Screen Protectors & Cases 18 or lifetime Mice & Keyboards 18 Anker & SoundCore Speakers 18 Zolo Headphones 12 Anker & SoundCore Headphones 18 Roav 12 Nebula 12 Security 12 Appliances - Home Care 12 to 15 Appliances - Home Kitchen 18 Appliances - Lighting 12 to 18 Appliances - Control 12 to 18 Appliances - Health 15
- 30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Anker refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
- Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker or Anker’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Anker’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Anker’s authorized distributors and retailers are handled through Anker (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
● Buyer must provide sufficient proof of purchase
● Anker must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
Valid proof of purchase:
● Order number from online purchases made through Anker or Anker’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Anker quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
● Warranty claims on items taken outside the original country of purchase
Note: For quality-related warranty claims, customer is not liable to cover shipping costs to send defective items back on items purchased in the EU and taken to another country within the EU.
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
Anker is not liable for:
● Loss of data incurred from use of Anker products
● Returning personal items sent to Anker
When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.
- Authorized Resellers and Distributors
Sales Channel Authorized Seller anker.com Anker amazon.co.uk AnkerDirect amazon.de AnkerDirect, AnkerDirect DE amazon.fr AnkerDirect FR amazon.it AnkerDirect IT amazon.es AnkerDirect, AnkerDirect ES eBay.de ankerdirect Apple Store Apple Store