Security Support and End-of-Life (EOL) Policy

Last Updated: September 2026

1. Scope and Supported Applications

This Security Support Policy expressly applies to our connected smart devices and explicitly includes their accompanying mobile control applications.

Important Notice Regarding App Rebranding: We are currently in the process of updating and renaming our mobile applications. Please be advised that this policy fully covers the applications listed below, inclusive of their previous names, current names, and any future rebranded names resulting from brand updates or app consolidations.

To ensure transparent compliance with global product security regulations, the following applications (both iOS and Android versions) are expressly covered under this policy:

  • Anker Power (iOS & Android)
  • Anker eufy (iOS & Android)
  • soundcore (iOS & Android)
  • Anker Nebula (iOS & Android)
  • eufy clean (iOS & Android)
  • eufy life (iOS & Android)
  • Anker work (iOS & Android)

2. Minimum Support Period & App Transition Policy

Anker is committed to maintaining the digital security of our users. We pledge to provide essential security updates, vulnerability patches, and software maintenance for the aforementioned applications for a minimum period of three (3) years from the connected device's initial market release date.

App Transition / Migration Clause: In our continuous effort to improve user experience and security architectures, Anker reserves the right to introduce new, upgraded, or consolidated official applications. Should we transition our services to a newly designated application, the original legacy application (listed in Section 1) may reach its End of Support and cease to receive maintenance. In such events, we guarantee that your device's remaining minimum support period will be fully honored and seamlessly continued through the newly designated application.

3. Advance Notice Commitment

We are committed to full transparency regarding product lifecycles. When any of the aforementioned mobile applications is scheduled to reach its End of Life (EOL) or End of Support (EOS), we pledge to provide users with at least six (6) months (approximately 180 days) of advance notice prior to the final cessation of security updates and technical support for that specific application.

4. EOL Notification Channels

As the EOL date approaches, we will proactively and effectively communicate this critical information and (if applicable) migration instructions to our affected users through one or more of the following channels:

  • In-App Notifications: Push notifications or prominent alerts within the application interface.
  • App Store & Google Play Listings: Clear documentation of the upcoming final support date explicitly stated within the Apple App Store Version History (for iOS) and Google Play Release Notes (for Android).
  • Website Announcements: Public updates posted on this official compliance and product support page.
  • Email Notifications: Sent directly to the email address registered to your account.

5. Post-EOL Customer Risks (Important Security Advisory)

Following the defined EOL date of an application (if users choose not to migrate to a new supported app, or if the device has entirely passed its support lifecycle), Anker will cease all technical support, maintenance, and updates for the legacy application. To ensure your digital safety, we strongly advise against the continued use of the applications post-EOL due to the following critical risks:

  • No Security Patches: We will no longer provide security updates or software patches. Any newly discovered security flaws, bugs, or exploits will remain unfixed.
  • Increased Vulnerability Exposure: Without ongoing security maintenance, the legacy application and your connected smart devices become increasingly susceptible to cyberattacks, malware, and unauthorized remote control by malicious actors.
  • Data Privacy Risks: Continued use of an unsupported application may undermine the encryption and security protocols protecting your sensitive information. This significantly increases the risk of data breaches, potentially exposing your personal data, account credentials, and sensitive device data (such as camera feeds, audio, or sensor logs).

6. Post-EOL Disclaimer and Loss of Functionality

In addition to security risks, we do not guarantee the compatibility of the post-EOL applications with future smartphone operating system updates (iOS and Android). The apps may experience crashes, reduced performance, or a total loss of core functionalities.

By continuing to use the applications after the final support date, users acknowledge and voluntarily assume the aforementioned risks. Anker accepts no liability for any loss of functionality, data breaches, privacy violations, or security vulnerabilities that may directly or indirectly arise from the continued use of unsupported, post-EOL applications.

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