Intro

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Anker as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@anker.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline
Item Warranty Period (Months)
Cables 18 to lifetime
Hubs & Adapters 18
Batteries 18
Chargers 18
Screen Protectors & Cases 18 to lifetime
Mice & Keyboards 18
Anker & SoundCore Speakers 18
Zolo Headphones 12 to 18
Anker & SoundCore Headphones 18
Roav 12
Nebula 12
Security 12
Appliances - Home Care 12 to 15
Appliances - Home Kitchen 18
Appliances - Lighting 12 to 18
Appliances - Control 12 to 18
Appliances - Health 15
30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Anker refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker’s authorized distributors and retailers are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:
● Buyer must provide sufficient proof of purchase
● Anker must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through Anker or Anker’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Anker quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
● Warranty claims on items taken outside the original country of purchase

Note: For quality-related warranty claims, customer is not liable to cover shipping costs to send defective items back on items purchased in the EU and taken to another country within the EU.

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

Anker is not liable for:
● Loss of data incurred from use of Anker products
● Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorized Resellers and Distributors
Sales Channel Authorized Seller
amazon.co.uk AnkerDirect
amazon.de AnkerDirect, AnkerDirect DE
amazon.fr AnkerDirect FR
amazon.it AnkerDirect IT
amazon.es AnkerDirect, AnkerDirect ES
ebay.de ankerdirect