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Refund Policy

<h3 style="text-align: center;" class="Polaris-Heading_1brcv">Shipping policy</h3>
<h4 class="p1"><strong>Free Shipping on ALL Orders<br><br></strong></h4>
<p class="p1"><strong>How long does delivery take?</strong></p>
<p class="p1">3-7 business days. <em>(Note: The delivery time of pre-sale products is subject to the arrival time.)</em></p>
<p class="p1"><br><br></p>
<p class="p1"><strong>What countries do you ship to?</strong></p>
<p class="p1">US only. <br>We cannot deliver to the following areas: <br>1. Alaska<br>2. American Samoa <br>3. Guam <br>4. Hawaii <br>5. Marshall Islands <br>6. Northern Mariana Islands <br>7. Palau <br>8. Puerto Rico<br>9. U.S. Virgin Islands <br>10. Armed Forces Americas <br>11. Armed Forces Europe <br>12. Armed Forces Pacific <br>Thank you for your understanding.</p>
<p class="p1"><strong>How will my delivery be shipped?</strong></p>
<p class="p1">Amazon functions as our logistics partner to ship out Anker products. They will choose the carrier that they think works best for our customers.<br><br></p>
<p class="p1"><strong>I ordered more than one item. Will they all be delivered at the same time?</strong></p>
<p class="p1">We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used<span class="s1">,</span> depending on the product. Once an item has been shipped<span class="s1">,</span> you will receive a shipment notification email.<br><br></p>
<p class="p1"><strong>Can I change the delivery address of my package after it has been shipped out?</strong></p>
<div data-page-id="GDSvd3DumoXp4WxQYK5cLIv9nZg" data-docx-has-block-data="false">
<div class="ace-line ace-line old-record-id-V8eAdKGCaoAKaYx85NrcQWvBnhh">Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.</div>
<div class="ace-line ace-line old-record-id-V8eAdKGCaoAKaYx85NrcQWvBnhh"><br></div>
<div class="ace-line ace-line old-record-id-IkKSd40CkoMwiExC6oWcvA0Sn8f"><strong>Notes:</strong></div>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-CgAodyWyKoqyGexaqNrcRTJVnHc" data-list="bullet">
<div>If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.</div>
</li>
</ul>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-IeaydOWEMoocAUxCCfGc6PUanld" data-list="bullet">
<div>If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.</div>
</li>
</ul>
</div>
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data-lark-record-format="docx/record" class="lark-record-clipboard"></span><br><br></p>
<h4 class="p1"><strong>What do I need to do when I received a different product than what I ordered?</strong></h4>
<p class="p1">Please contact customer support at <a href="mailto:support@anker.com">support@anker.com</a>.</p>
<p>&nbsp;</p>
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