To reduce light pollution and extend the screen's lifespan, it automatically turns off after 1 minute of inactivity.

Only iPhone 15 and later models and iPad (10th generation) and later support battery level and model identification. Other devices, such as Samsung Galaxy phones, Google Pixel phones, and tablets, can still charge normally but may not support these display features. 2-in-1 cables are not compatible with model identification.

Update your device to the latest software version and try again. If the full model name still does not appear, this is normal and does not affect charging performance.

First, make sure you haven't accidentally double-tapped to activate Care Mode. Charging power automatically adjusts based on your device's needs, with a maximum output of up to 45W.

Some devices use proprietary charging protocols that may limit charging speed. Charging power is typically highest when the battery level is low and gradually decreases as the battery fills.

 ① Install the Anker app. ② Connect the charger using a USB cable, then tap the device card in the app. ③ Tap "Update" and keep the charger connected. ④ When the update is complete, the charger will restart automatically.