| Product | Standard Warranty Period The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration. |
|
| Power Banks | Anker GaNPrime / Prime / Nano / MagGo Power Bank | 24 Months |
| Anker PowerCore Reserve | 36 Months | |
| Other | 18 Months | |
| Chargers |
Anker GaNPrime / AnkerPrime Chargers
Anker 511 Charger (Nano 3, 30W)
|
24 Months |
|
Anker MagGo Wireless Charger Except 737 MagGo Charger
|
24 Months | |
| Other | 18 Months | |
| AC Power | Anker GaNPrime / Prime / Nano / MagGo Charging Station | 24 Months |
| Other | 18 Months | |
| Hubs and Adapters | 18 Months | |
| Cables | Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable | 18 Months |
| Anker PowerLine II 3-in-1 Cable | Lifetime | |
| USB-A to Lightning Cable: Anker PowerLine / PowerLine+ / PowerLine Select+ |
18 Months | |
| USB-A to Lightning Cable: Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III Anker Premium Double-Braided Nylon |
Lifetime | |
| USB-C to Lightning Cable: Anker PowerLine III Flow / PowerLine Select / PowerLine Select+ |
18 Months | |
| USB-C to Lightning Cable: Anker 541 and 542 Bio-Nylon and Bio-Based Cable Anker 310 and 322 USB-C to Lightning Cable |
24 Months | |
| USB-C to Lightning Cable: Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III |
Lifetime | |
| USB-A to USB-C Cable: Anker 310 and 322 USB-C to USB-C Cable Anker Bio-Braided Cable Anker USB-C to Right Angle Cable |
24 Months | |
| USB-A to USB-C Cable: Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine Select+ Anker Premium Nylon |
Lifetime | |
| USB-C to USB-C Cable: Anker PowerLine III Flow Anker 515 USB4 Cable |
18 Months | |
| USB-C to USB-C Cable: Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable Anker 310 and 322 USB-C to USB-C Cable Anker USB-C to Right Angle Cable |
24 Months | |
| USB-C to USB-C Cable: Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+ Anker New Nylon |
Lifetime | |
| Screen Protector and Case | Screen Protector | 12 Months |
| Phone Case | 18 Months | |
| Mouse and Keyboard | 18 Months | |
| Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers | https://www.anker.com/anker-portable-power-station-warranty-policy | |
|
SOLIX X1 Home energy storage system
|
https://www.anker.com/anker-solix-x1-home-energy-storage-system-warranty-policy | |
| Roav | 12 Months | |
| soundcore | https://us.soundcore.com/pages/exchange | |
| eufy | https://us.eufy.com/policies/refund-policy | |
| Nebula | https://us.seenebula.com/policies/refund-policy | |
| AnkerWork | https://us.ankerwork.com/pages/warranty-policy | |
| AnkerMake | https://www.ankermake.com/warranty-policy | |
Contact Us
Phone Number
US: +1 (800) 988 7973
Email Address
support@anker.com
30-Day Money-Back Guarantee for Any Reason
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How do I return an item?
1. Please reach out to Anker customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Anker support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Anker with the following information:
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Anker is not liable for:
When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.
Authorized Resellers and Distributors
| Region | Official seller | Warranty covers purchases from |
| US | eBay.com: ankerdirect； anker_outlet_store；eufy_official_store； |
Online |
| US | Newegg.com: Anker Official Store； Eufy Official Store； |
Online |
| US/CA | Aliexpress.com: ANKER Official Store； ANKER Officialflagship Store； EUFY Official Store |
Online |
| US | Wish.com: Ankerdirect |
Online |
| US | Costco Next: Anker |
Online |
| US | Google Express: Anker； Eufy Official Store； |
Online |
| US | Tophatter: tophatter_Soundcore ；tophatter_eufy； tophatter_roav； |
Online |
| US | Amazon Vendor: Amazon.com.LLC； Amazon.com Services ；IncAmazon.com Services LLC； |
Online |
| US | BestBuy | In store & Online |
| US | Walmart.com: AnkerDirect； |
Online |
| US | Walmart | In store & Online |
| US | ABT ELECTRONICS.COM | In store & Online |
| US | Adir Intl dba La Curacao | In store & Online |
| US | ADORAMA INC | In store & Online |
| US | BARNES & NOBLE COLLEGE BOOKSTR | In store & Online |
| US | BELK INC | In store & Online |
| US | BJ'S WHOLESALE CLUB INC. | In store & Online |
| US | BLOOMINGDALES | In store & Online |
| US | BRANDSMART | In store & Online |
| US | Canal Alarm Devices | In store & Online |
| US | Dillard's | In store & Online |
| US | DM/Rarewaves | In store & Online |
| US | Electronic Express Inc | In store & Online |
| US | EMPLOYEE PURCHASE | In store & Online |
| US | GamerCandy | In store & Online |
| US | GamerCandy Ebay | In store & Online |
| US | HEB GROCERY | In store & Online |
| US | INMOTION ENTERTAINMENT | In store & Online |
| US | JUSTIN MILLER | In store & Online |
| US | Kohl's | In store & Online |
| US | Nebraska Furniture Mart | In store & Online |
| US | OFFICE SAMPLE REQUEST | In store & Online |
| US | PIP GAMING & ELECTRONICS | In store & Online |
| US | Rakuten Commerce LLC | In store & Online |
| US | RYMAX CORP | In store & Online |
| US | RYMAX CORP.COM | In store & Online |
| US | SHOPHQ | In store & Online |
| US | UNBEATABLESALE.COM | In store & Online |
| US | Urban Outfitters.com | In store & Online |
| US | WAYFAIR | In store & Online |
| US | COKeM International (US only) | In store & Online |
| US | ADORAMA CAMERA INC | In store & Online |
| US | ADVANCED TECHNOLOGY GROUP INC | In store & Online |
| US | ALTEX ELECTRONICS LTD | In store & Online |
| US | AMERINET CONSULTING LLC | In store & Online |
| US | GamerCandy | In store & Online |
| US | AUDIO VISUAL INNOVATIONS INC | In store & Online |
| US | AZTEK SYSTEMS | In store & Online |
| US | BEACH AUDIO INC | In store & Online |
| US | BEACH TRADING CO. | In store & Online |
| US | BLUE TECH INC | In store & Online |
| US | BMROBOT LLC | In store & Online |
| US | BRANDSOURCE WAREHOUSE LLC | In store & Online |
| US | BZZLINK INC | In store & Online |
| US | CAMCOR INC | In store & Online |
| US | CANAL ALARM DEVICES INC. | In store & Online |
| US | CDW LOGISTICS INC | In store & Online |
| US | CE SHOWROOM INC | In store & Online |
| US | COMPUCOM SYSTEMS INC | In store & Online |
| US | CONTINENTAL RESOURCES INC | In store & Online |
| US | DAISY WHEEL RIBBON CO INC | In store & Online |
| US | DAKOTA CENTRAL TELECOMMUNICATIONS C | In store & Online |
| US | DISRUPT SOURCING LLC | In store & Online |
| US | ELECTRONIC CUSTOM DISTRIBUTORS INC | In store & Online |
| US | ELECTRONIC SYSTEMS INC | In store & Online |
| US | EMGENCE TECHNOLOGIES INC | In store & Online |
| US | EMPLOYEE PURCHASE 1 | In store & Online |
| US | EN POINTE IT SOLUTIONS | In store & Online |
| US | ENCORE TECHNOLOGIES | In store & Online |
| US | FCN INC | In store & Online |
| US | FORWARD EDGE LLC | In store & Online |
| US | FRONTIER TECHNOLOGY LLC | In store & Online |
| US | GHA TECHNOLOGIES INC | In store & Online |
| US | GLOBAL DATA CENTER INC | In store & Online |
| US | GOLDEN STAR TECHNOLOGY INC | In store & Online |
| US | GOVCONNECTION INC | In store & Online |
| US | GOVERNMENT ACQUISITIONS INC | In store & Online |
| US | GOVX INC | In store & Online |
| US | INSIGHT DIRECT USA INC | In store & Online |
| US | INTELLIGENT VAR TECHNOLOGY | In store & Online |
| US | IT OUTLET INC | In store & Online |
| US | ITSAVVY LLC | In store & Online |
| US | KIENDELEO LLC | In store & Online |
| US | KONICA MINOLTA BUSINESS SOLUTION | In store & Online |
| US | MAC BUSINESS SOLUTIONS INC | In store & Online |
| US | MAGNELL ASSOCIATE INC (VF NEWEGG) | In store & Online |
| US | MICROMEM INTERNATIONAL INC | In store & Online |
| US | MOMENT INC | In store & Online |
| US | MOREDIRECT INC | In store & Online |
| US | NETSYNC NETWORK SOLUTIONS | In store & Online |
| US | OFFICE DEPOT INC | In store & Online |
| US | OUT OF THE CAVE LLC | In store & Online |
| US | PARAGON MICRO INC | In store & Online |
| US | PC CONNECTION INC | In store & Online |
| US | PC LINKS LLC | In store & Online |
| US | PCM SALES INC | In store & Online |
| US | PCM SALES/TIGER DIRECT | In store & Online |
| US | POMEROY TECHNOLOGIES LLC | In store & Online |
| US | PURCHASING POWER LLC | In store & Online |
| US | SECURITY CAMERA WAREHOUSE INC | In store & Online |
| US | SHI INTERNATIONAL CORP | In store & Online |
| US | SIMPLY MAC INC | In store & Online |
| US | SIRIUS COMPUTER SOLUTIONS INC | In store & Online |
| US | SKC COMMUNICATION PRODUCTS LLC | In store & Online |
| US | SMALL DOG ELECTRONICS INC | In store & Online |
| US | SONIFI SOLUTIONS INC | In store & Online |
| US | STANLEY CONVERGENT SECURITY SOL INC | In store & Online |
| US | STAPLES CONTRACT & COMMERCIAL LLC | In store & Online |
| US | STAPLES INC STAPLES DIRECT | In store & Online |
| US | STEREO NORTH | In store & Online |
| US | TECHNOLOGY GROUP SOLUTIONS LLC | In store & Online |
| US | TECHNOLOGY INTEGRATION GROUP | In store & Online |
| US | TELE COMMUNICATION INC | In store & Online |
| US | TUSCALOOSA COMPUTER SYSTEMS INC | In store & Online |
| US | UNIVERSITY OF MN-DULUTH | In store & Online |
| US | WB. MASON COMPANY INC. | In store & Online |
| US | ZEBIT INC. | In store & Online |
| US | Ingram Micro Inc. | In store & Online |
| US | Next Level | In store & Online |
| US | Alarm Services LLC | In store & Online |
| US | B&H Photo | In store & Online |
| US | Costco | In store & Online |
| US | BestBuy or BestBuy on Amazon |
In store & Online |
| US | Target (US only) | In store & Online |
| US | Target Plus | Online |
| US | Micro Center (US only)IPSG/MICROELECTRONICS INC | In store & Online |
| US | Fry's (US only) | In store & Online |
| US | AAFES (EXCHANGE(Army & Air Force Exchange Service) | In store & Online |
| US | GameStop (US only) | In store & Online |
| US | THE KROGER CO./FRED MEYER, INC (US only) | In store & Online |
| US | Hammacher Schlemmer (US only) | In store & Online |
| US | Drop/Massdrop | Online |
| US | Woot | In store & Online |
| US | Mediocre Corporation | online |
| US | meh.com | online |
| US | morningsave.com | online |
| US | sidedeal.com | online |
| US | Mercatalyst.com | online |
| US | Amazon Treasure Truck | In store |
| US | Home Depot (US only) | In store & Online |
| US | Sam's Club | In store & Online |
| US | oculus.com | Online |
| US | A.B. Distributing, Inc. | In store & Online |
| US | T mobile | In store & Online |
| US | Verizon | In store & Online |
| US | AT & T | In store & Online |
| US | Lowe's | Online |
| US | Protempo Limited | In store & Online |
| US | Injured Gadget | In store |
| US | Synnex / New Age | Online & In store |
| US | Touch Of Modern, Inc. | Online |
| US | Apple Stores ( A7330HZ1 & T8851GD1/JD2&Y1811) | Online & In store |
| US | Apple Stores ( Charging) | Online & In store |
| US | Best Buy on Amazon | In store & Online |
| US | Lifetogo | Online |
| US | Facebook Technologies LLC | Online |
| US | Homesafe Security Systems, Inc. T/A HS Tech Group | |
| US | Brainstorm Logistics, LLC |
In store |
| US | P.C. Richard P.C. Richard and Son |
In store |
| US | US Cellular | In store & Online |
| US | Metro | In store & Online |
| US | Crutchfield | In store & Online |
| US | Ross | In store & Online |
| US | Mercatalyst | In store & Online |
| US | Bed Bath & Beyond | Online |
| US | Safe Home Security Inc | In store & Online |
| US | K-Spider (Custom Charged) | In store & Online |
| US | The Gem group | In store & Online |
| US | Chewy | In store & Online |
| US | Paradies | In store & Online |
| US | DAS Companies, Inc. | In store & Online |
| US | Zing Manufacture LLC | In store & Online |
| US | MatterHakcers | In store & Online |
| US | NEXCOM | In store & Online |
| US | Alder Holdings LLC/Cove | In store & Online |
| US | Dell.com | Online |
| US | Gamestop | In store & Online |
| US | Grover.com | Online |
| US | Bluestem | In store & Online |
| US | Kohls | In store & Online |
| US | RC Wiley | In store & Online |
| US | Barnes & Noble | In store & Online |
| US | Meijer | In store & Online |
| US | Tractor Supply | In store & Online |
| US | Wellbots.com | Online |
| US | QVC | Online |
| US | HSN (Home Shopping Network) | Online |
| US | ABT | In store & Online |
| US | B&H | In store & Online |
| US | Curacao (aka Adir Intl dba La Curacao) | In store & Online |
| US | Nebraska Furniture Mart | In store & Online |
| US | ABC Warehouse | In store & Online |
| US | Cowboy Maloney's | In store & Online |
| US | Howard's | In store & Online |
| US | Menards | In store & Online |
| US | Beach Camera | In store & Online |
| US | Staples | In store & Online |
| US | Veyer/OD | In store & Online |
| US | ANtOnline | In store & Online |
| US | Conn's | In store & Online |
| US | Auto Zone | In store & Online |
| CA | BestBuy Canada | In store & Online |
| CA | Walmart Canada | In store & Online |
| CA | Costco Canada | In store & Online |
| CA | The Home Depot Canada | In store & Online |
| CA | The Source Canada | In store & Online |
| CA | The Shopping Channel/Today's Shopping Choice | In store & Online |
| CA | Long View | Online |
| CA | Canadian Tire | In store & Online |
| CA | Canada Computers | In store & Online |
| CA | Sportchek | In store & Online |
| CA | RobotShop | Online |
| CA | Air Miles (AIR MILES Merchandise Rewards) | Online |
| CA | NLI | Online |
| CA | London Drugs | In store |
| CA | CP Rail | Online |
| CA | Amazon Vendor: Amazon.com.ca, Inc. |
Online |
| CA | Staples Canada | In store & Online |
| CA | Atmosphere | In store & Online |
