Anker Innovations A1263 Power Bank Recall Notice

Your safety is our top priority. Please use this form to check if your Anker Power Bank (PowerCore 10K), model A1263, is included in the recall. This applies to units purchased between June 1st, 2016, and December 31st, 2022.
To help us process your request quickly, please provide the serial number (SN), your order number, and a photo of the product.

If your product is confirmed as part of the affected batch, you may choose between:

A $30 gift card for use on Anker.com, or

A free Anker Power Bank (10K, 22.5W) replacement (Model A1388)

Note: Due to limited inventory of the replacement product, processing times may vary. If you select a replacement, we will ship your new product in the order your request was received. Delivery times are not guaranteed—thank you for your patience.

For more information, please refer to our official announcement here.

Proof of Purchase

To proceed with the recall request, you must provide valid order information. After filling out all required fields, click Submit to complete your entry. If you need to submit multiple orders, click Submit again after each one.
Note: Fields marked with an asterisk (*) are required.

Purchase channel *

Order Number *

Quantity *

Product Model *

Serial Number *

To verify if your unit is affected or not, please fill in Order Number and Serial number

Attachments *

Please upload two photos of the product:
1. A photo of the power bank with the submission date and the word "recall" or "recalled" written clearly in permanent marker.
2. A photo showing the model number and serial number (SN) printed on the bottom of the device.

These are required for all submissions. Each file must be no larger than 10MB. If you are submitting more than one recalled product, you must upload photos for each individual device. Clearly label each power bank using a permanent marker to indicate quantity. For example: "1," "2," and "3" before taking the photos.

Available Options

Anker Power Bank (10K, 22.5W) Replacement (Model A1388)

Shipping Information

- Please provide accurate shipping information. Once submitted, it cannot be changed.
- Due to limited inventory of the replacement product, processing times may vary.
Orders will be fulfilled in the order they are received. The earliest estimated shipping date is September 2025. Thank you for your patience.

If you prefer not to wait—and only if the replacement product is temporarily unavailable—you may choose a $30 Anker Gift Card as an alternative.
Note: This gift card option is offered at the customer's discretion and is subject to availability.

I would prefer the gift card.

First Name *

Last Name *

Phone Number

Email *

Shipping Address *

Country / Region *

City *

State/Province *

ZIP Code *

The gift card will be delivered via email after your recall request is approved. It can be used to purchase any product on Anker.com and does not expire.

NOTE: Please double-check your email address when submitting your claim. Once entered, your email address cannot be changed.

First Name *

Last Name *

Email *

Submit Your Request

Before submitting your request, please review the information you've entered and confirm the following:

You have filled out all required fields accurately.
You have uploaded two valid photos of the recalled power bank.

Once you've verified your submission, click the Submit button below.

I acknowledge that Anker is conducting a voluntary recall of its Anker A1263 power bank. I understand the product may pose safety risks and must be powered off immediately and no longer used.

I agree that Anker may contact me using the email address provided for the purpose of sharing additional instructions, issuing the gift card, or providing updates related to the replacement product.

I have safely disposed of the recalled product in accordance with the instructions and safety guidance provided by Anker, to help minimize any potential safety risks.

Anker Innovations A1263 Power Bank Recall Notice

Proof of Purchase

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