Anker Innovations A1263 Power Bank Recall Notice

Your safety is our top priority. Please use this form to check if your Anker Power Bank (PowerCore 10K), model A1263, is included in the recall. This applies to units purchased between June 1st, 2016, and December 31st, 2022.
To help us process your request quickly, please provide the serial number (SN), your order number, and a photo of the product.

If your product is confirmed as part of the affected batch, you may choose between:

A free Anker Power Bank (10K, 22.5W) replacement (Model A1388)

For more information, please refer to our official announcement here.

Proof of Purchase

To proceed with the recall request, you must provide valid order information. After filling out all required fields, click Submit to complete your entry. If you need to submit multiple orders, click Submit again after each one.
Note: Fields marked with an asterisk (*) are required.

Purchase channel

Order Number

Please try your best to fill in the order number when purchasing the product, which can speed up the efficiency of form review.

Quantity *

Product Model *

Serial Number *

Attachments *

Please upload two photos of the product:
1. A photo of the power bank with the submission date and the word "recall" or "recalled" written clearly in permanent marker.
2. A photo showing the model number and serial number (SN) printed on the bottom of the device.

These are required for all submissions. Each file must be no larger than 10MB. If you are submitting more than one recalled product, you must upload photos for each individual device. Clearly label each power bank using a permanent marker to indicate quantity. For example: "1," "2," and "3" before taking the photos.

Available Options

Anker Power Bank (10K, 22.5W) Replacement (Model A1388)

Shipping Information

- Please provide accurate shipping information. Once submitted, it cannot be changed.

First Name *

Last Name *

Phone Number

Email *

Shipping Address *

Country / Region *

City *

State/Province *

ZIP Code *

The gift card will be delivered via email after your recall request is approved. It can be used to purchase any product on Anker.com and does not expire.

NOTE: Please double-check your email address when submitting your claim. Once entered, your email address cannot be changed.

First Name *

Last Name *

Email *

Submit Your Request

Before submitting your request, please review the information you've entered and confirm the following:

You have filled out all required fields accurately.
You have uploaded two valid photos of the recalled power bank.

Once you've verified your submission, click the Submit button below.

I acknowledge that Anker is conducting a voluntary recall of its Anker A1263 power bank. I understand the product may pose safety risks and must be powered off immediately and no longer used.

I agree that Anker may contact me using the email address provided for the purpose of sharing additional instructions or providing updates related to the replacement product.

I have safely disposed of the recalled product in accordance with the applicable laws and regulations to help minimize any potential safety risks.

Anker Innovations A1263 Power Bank Recall Notice

Proof of Purchase

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