Question 1

1. What is the AnkerCredits Rewards Program?

Accepted Answer

The AnkerCredits Rewards loyalty program is a program that allows customers to earn AnkerCredits on Anker.com (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.

Question 2

2. Who is eligible to join the AnkerCredits Rewards Program?

Accepted Answer

Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

Question 3

3. How can I enroll in the AnkerCredits Rewards Program?

Accepted Answer

If you already have an account on Anker.com, you are already enrolled. Simply log in to your account. If you don't have an account, register for an AnkerCredits account to start earning rewards.
Note: To earn AnkerCredits, you must be registered for the AnkerCredits Rewards Program.

Question 4

4. Is there a fee to join the AnkerCredits Rewards Program?

Accepted Answer

No, the rewards program is free to join.

Question 5

5. Do my rewards, benefits, and AnkerCredits have any cash value?

Accepted Answer

No. Rewards, benefits, and AnkerCredits earned through the loyalty program have no cash value and cannot be transferred to others. However, AnkerCredits can now be used to offset costs at checkout through the \"Spend AnkerCredits Like Cash\" feature. Please note, AnkerCredits cannot be exchanged for cash or transferred between accounts.

Question 6

6. Can I merge two different Anker accounts?

Accepted Answer

No, AnkerCredits earned on different accounts cannot be combined or aggregated for any reason.

Question 7

7. Where can I find my redeemable AnkerCredits?

Accepted Answer

Please refer to the step-by-step guide to check your AnkerCredits balance.

Question 8

1. Where can I earn AnkerCredits?

Accepted Answer

AnkerCredits can be earned on Anker.com. To earn AnkerCredits, you must be logged in to your Anker account at the time of purchase or engage in other eligible actions that qualify for rewards.

Question 9

2. When will I receive my AnkerCredits?

Accepted Answer

Your AnkerCredits will be credited to your account 30 days after the payment of your order is successful.

Question 10

3. What should I do if I believe my AnkerCredits were not properly credited to my account?

Accepted Answer

If you have questions about your membership account, please contact Anker Customer Service at support@anker.com.

Question 11

4. Do AnkerCredits have an expiration date?

Accepted Answer

Yes. AnkerCredits earned after the launch date will expire one year after they are unlocked. Expired AnkerCredits will be deducted from your account.

Question 12

5. Can I earn AnkerCredits for previous transactions made before the launch of the AnkerCredits Rewards Program?

Accepted Answer

No, AnkerCredits can only be obtained by making purchases after signing up for the AnkerCredits reward program.

Note: AnkerCredits Rewards Program was launched on June 12, 2023, and points cannot be earned for transactions made before this date.

Question 13

6. How can I earn AnkerCredits?

Accepted Answer

You can earn AnkerCredits in the following ways:

Registering for an account (one-time reward)

Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)

Purchasing qualifying products

Question 14

7. Can shipping or tax fees earn AnkerCredits?

Accepted Answer

No, AnkerCredits are not earned for shipping charges or taxes.

Question 15

8. Can I earn AnkerCredits on discounted or gift card purchases?

Accepted Answer

No, AnkerCredits are not earned on discounts or credits linked to a product or service.

Question 16

9. What happens to my AnkerCredits if I return a product or cancel an order?

Accepted Answer

If you return a product or cancel an order, the AnkerCredits earned from that purchase will be reversed or decreased. AnkerCredits will also be deducted for partial refunds due to price adjustments.

Question 17

1. How can I redeem my AnkerCredits for products?

Accepted Answer

To redeem your AnkerCredits, log in to your account and go to the \"Redeem AnkerCredits Rewards\" section. Select the product you want and click on \"Redeem Now,\" then fill in the shipping details and submit your request.

Question 18

2. How can I track my redeemed products?

Accepted Answer

a. Check the order number of your redeemed products in the \"My Rewards\" section. Click on the order number to go to \"My Account\" page and track the delivery status of your parcel.
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b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.

Question 19

3. Do I need to pay for shipping on redeemed products?

Accepted Answer

In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.

Question 20

4. Can I cancel, return, or exchange redeemed products?

Accepted Answer

No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact Anker Customer Service at support@anker.com within 7 days if the products arrive damaged.

Question 21

5. Can redeemed products be shipped with products I purchased from Anker?

Accepted Answer

No, redeemed products will be shipped separately.

Question 22

6. Can I choose the shipping date for redeemed products?

Accepted Answer

No, the redeemed product will be shipped out as soon as you confirm the redemption.

Question 23

7. What should I do if I have a question that isn't answered here?

Accepted Answer

If you have any other questions, please email Anker Customer Service at support@anker.com.

Question 24

8. Who can I contact if I have questions about my Anker Gift Card?

Accepted Answer

Please consult Anker Customer Service for questions about Anker Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.

Question 25

9. Who qualifies for priority shipping？

Accepted Answer

Registered members have access to exclusive perks, including same-day shipping for orders placed before 1 PM (PT)) on business days. Without this perk, orders will be shipped on the next business day.

Question 26

1. Who is eligible to become a Plus member, and what distinguishes a Plus Member from a regular member?

Accepted Answer

The AnkerCredits rewards program is designed to show appreciation to all Anker enthusiasts. We provide our members with ultimate benefits, exceptional services, and all the latest updates&mdash;all for free.
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The Anker Plus Membership is our premium, paid subscription that offers additional benefits, such as complimentary next-day delivery vouchers, extended warranty services, and greater member discounts.

Question 27

2. Can I merge multiple Anker accounts into one Plus Member account?

Accepted Answer

It is not possible to merge multiple Anker accounts into a single Plus Member account. Accounts are distinct and non-transferable. The Plus Member account is linked to the account you used to pay the membership fee.

Question 28

3. Can my Plus Member status expire?

Accepted Answer

&nbsp;
The Anker Plus Member fee is based on an automatic renewal subscription model. We will notify you via email before your membership expires and automatically renew your membership for the subsequent period once your current term ends.

Question 29

4. How do I manage or cancel my membership?

Accepted Answer

You can manage your membership status, including pausing or resuming your membership, in the Membership Management section. If you choose to cancel, your Plus Membership will end immediately upon confirmation, and you will lose access to associated benefits.

Question 30

5. I no longer want the Plus Membership. Can I get a refund?

Accepted Answer

The Plus Membership takes effect immediately upon puchase and is non-refundable. You can cancel future renewals of your Plus Membership through your user center.

Question 31

6. How can I enjoy the Extra Extended Warranty Service?

Accepted Answer

As an annual Anker Plus Member, you are entitled to the \"Extra Extended Warranty Service.\" Please note that this benefit only applies to items purchased while your Plus Member benefits are active. Purchases made outside your membership period will not qualify for the extended warranty service.

Question 32

7. As a Plus member, where can I use my benefits?

Accepted Answer

As an Anker Plus Member, you enjoy exclusive benefits including free logistics vouchers, additional AnkerCredits on multiple products, extra product discounts, extended warranty services, and more. These benefits are available only for orders placed on the Anker website (us.anker.com) .

Question 33

8. Are you interested in membership alliance partnerships or business collaborations?

Accepted Answer

If you're interested in exploring partnership opportunities, we'd love to hear from you. Please send your proposal or inquiry (including your contact information) to plusmember@anker.com. Our team will usually get back to you within 1&ndash;3 business days. Thank you for considering a collaboration with us.

	Guest	Free Members	Plus Members
Earn 1.5xAnkerCredits for Every $1 Spent		$1 = 1 AnkerCredits	$1 = 1.5 AnkerCredits
Event Participation Rewards
Redeem Rewards and Products			Access Exclusive Products
Free Standard Delivery			Free and Priority Shipping
Free Next-Day Delivery
Free 3-Day Delivery
30-Day Return Guarantee	Buyer Pays Shipping Fee	Buyer Pays Shipping Fee	Seller Pays Shipping Fee
Priority After-Sales Service			Annual Only
Standard Product Warranty
6-Month Extended Warranty			Annual Only
Save 5% More on 100+ Products
Annual Surprise Gift			Annual Only
Priority Access to Beta Tests		Targeted Invitation (Available to members who meet the beta testing requirements.)	Priority Access (Shape upcoming releases through the Joint Maker Lab Program.)

Join the AnkerCredits Rewards Program

Exclusive New Benefits for Members

How It Works

AnkerCredits Exclusive Benefits

$20 Off Coupon Upon Registration

Earn AnkerCredits with Every Purchase

Redeem AnkerCredits for Special Gifts

Membership Pricing on Select Products

Special Birthday Gift

Priority Shipping*

Lifetime Customer Support

Priority Access to Beta Tests

$20 Off Coupon Upon Registration

Earn AnkerCredits with Every Purchase

Redeem AnkerCredits for Special Gifts

Membership Pricing on Select Products

Special Birthday Gift

Priority Shipping*

Lifetime Customer Support

Priority Access to Beta Tests

Ways to Earn AnkerCredits

Earn AnkerCredits with Every Purchase

Earn 1 AnkerCredit for Every $1 Spent

$1 = 1 AnkerCredit

Create an Anker Account

Subscribe to Anker Emails

Complete Your Profile

Make Your First Purchase

Earn Points for Orders Bought Elsewhere

Earn AnkerCredits with Every Purchase

Redeem AnkerCredits Rewards

Spend AnkerCredits Like Cash

Benefits Comparison

Frequently Asked Questions (FAQ)

1. What is the AnkerCredits Rewards Program?

2. Who is eligible to join the AnkerCredits Rewards Program?

3. How can I enroll in the AnkerCredits Rewards Program?

4. Is there a fee to join the AnkerCredits Rewards Program?

5. Do my rewards, benefits, and AnkerCredits have any cash value?

6. Can I merge two different Anker accounts?

7. Where can I find my redeemable AnkerCredits?

9. Who qualifies for priority shipping？

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Join the AnkerCredits
Rewards Program

$20 Off Coupon Upon
Registration

Earn AnkerCredits with
Every Purchase

Redeem AnkerCredits for
Special Gifts

Membership Pricing on
Select Products

$20 Off Coupon Upon
Registration

Earn AnkerCredits with
Every Purchase

Redeem AnkerCredits for
Special Gifts

Membership Pricing on
Select Products