Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
| Product |
Standard Warranty Period
The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration. |
| Power Banks |
Anker GaNPrime / Prime / Nano / MagGo Power Bank |
24 Months |
| Anker PowerCore Reserve |
24 Months |
| Other |
24 Months |
| Chargers |
Anker GaNPrime / AnkerPrime ChargersAnker 511 Charger (Nano 3, 30W), Anker Nano (30W)—A2337 |
24 Months |
| Anker MagGo Wireless Charger Except 737 MagGo Charger |
24 Months |
| Other |
24 Months |
| AC Power |
Anker GaNPrime / Prime / Nano / MagGo Charging Station |
24 Months |
| Other |
24 Months |
| Hubs and Adapters |
|
24 Months |
| Cables |
Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable |
24 Months |
| Anker PowerLine II 3-in-1 Cable |
24 Months |
USB-A to Lightning Cable:
Anker PowerLine / PowerLine+ / PowerLine Select+ |
24 Months |
USB-A to Lightning Cable:
Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
Anker Premium Double-Braided Nylon |
24 Months |
USB-C to Lightning Cable:
Anker PowerLine III Flow / PowerLine Select / PowerLine Select+ |
24 Months |
USB-C to Lightning Cable:
Anker 541 and 542 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to Lightning Cable |
24 Months |
USB-C to Lightning Cable:
Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III |
24 Months |
USB-A to USB-C Cable:
Anker 310 and 322 USB-C to USB-C Cable
Anker Bio-Braided Cable
Anker USB-C to Right Angle Cable |
24 Months |
USB-A to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine Select+
Anker Premium Nylon |
24 Months |
USB-C to USB-C Cable:
Anker PowerLine III Flow
Anker 515 USB4 Cable |
24 Months |
USB-C to USB-C Cable:
Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to USB-C Cable
Anker USB-C to Right Angle Cable |
24 Months |
USB-C to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+
Anker New Nylon |
24 Months |
| Screen Protector and Case |
Screen Protector |
24 Months |
| Phone Case |
24 Months |
| Mouse and Keyboard |
|
24 Months |
| Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers |
|
24 Months |
| soundcore |
|
24 Months |
| eufy |
|
24 Months |
| Nebula |
|
24 Months |
| AnkerWork |
|
24 Months |
| AnkerMake |
|
24 Months |
Contact Us
Email Address
support@anker.com
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Anker’s authorized distributors and retailers are handled through Anker (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
-
Buyer must provide sufficient proof of purchase
-
Anker must document what happens when buyers troubleshoot the product
-
The defective item’s serial number and/or visible proof depicting the defect are required
-
It may be necessary to return an item for quality inspection
Valid proof of purchase:
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations:
-
Returning products for any reason other than a proven defect
-
Warranty claims on items taken outside the original country of purchase
-
Buyer's accidental returns
-
Returning personal items
-
Returning items claimed to have defects but found by Anker quality control to be in working condition
-
Returning defective items in international shipping
-
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
-
Warranty claims on items taken outside the original country of purchase
Note: For quality-related warranty claims, customer is not liable to cover shipping costs to send defective items back on items purchased in the EU and taken to another country within the EU.
Not Covered Under Warranty:
-
Products without sufficient proof of purchase
-
Lost or stolen products
-
Items that have expired their warranty period
-
Non quality-related issues (after 30 days of purchase)
-
Free products
-
Repairs through 3rd parties
-
Damage from outside sources
-
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
-
Purchases from unauthorized resellers
Anker is not liable for:
When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract.
In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid in 3-5 days and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. And you should bear the costs of returning the goods. You also have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts: