Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which may not be eligible for a refund. (Note: Orders of more than 10 units of the same product are considered bulk orders.)
Return Process
Once the returned item arrives at Anker's warehouse and passes inspection, the refund process will begin.
How to Return an Item on Anker.com
To initiate a return, please submit a return request. You will need your order number and the email address used at the time of purchase. You can start your return
here.
If you have an Anker account, you can manage your returns directly through your order history.
If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.
Canceling an Order
You can cancel your order within one hour of placing it by yourself.
If you are unable to cancel directly, please contact us at support@anker.com or initiate a return
here.
Note: Orders that have already entered the shipping phase cannot be canceled.
How Long Does It Take to Receive a Refund?
Refunds are issued once the returned item arrives at our warehouse and passes inspection.
The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker are covered by a comprehensive warranty, starting from the date of purchase. (See the top of this page for your product's specific warranty timeline.)
Anker's limited warranty applies only in the country where the product was originally purchased. The warranty becomes void if the item is taken outside the country of purchase or shipped internationally from an authorized online order.
For quality-related warranty claims, replacement items will be provided as follows:
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A factory-refurbished product of equal value will be offered when available.
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If no refurbished model is available, a new item will be sent.
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If replacement is not possible or not preferred, a partial refund will be offered based on the device's usage period.
Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. Anker will determine the most comparable replacement product at its sole discretion.
Replacement product warranties will remain valid for the longer of the following two periods:
Process
Email: support@anker.com
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We also recommend using the
Smart Help Center to try self-troubleshooting before reaching out to our support team.
Notes:
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The buyer must provide sufficient proof of purchase.
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Anker must document the outcome of any troubleshooting steps taken by the buyer.
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The serial number of the defective item and/or clear visual evidence showing the defect is required.
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In some cases, the item may need to be returned for quality inspection.
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If Anker requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.
Valid Proof of Purchase
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The order number and original shipping address for online purchases made through Anker.
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A sales invoice that includes the seller's name and the Anker product.
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A dated sales receipt from an authorized Anker reseller showing the product description and purchase price.
Note:
Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.
Not Covered Under Warranty
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Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
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Products without valid proof of purchase.
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Lost or stolen items.
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Products that are no longer within the warranty period.
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Non quality-related issues reported more than 30 days after purchase.
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Free products or promotional giveaways.
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Repairs or modifications performed by third parties.
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Damage caused by external factors.
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Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
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Products purchased from unauthorized resellers.
Extended Warranty
Some of our products are eligible for a paid extended warranty, which allows you to extend the coverage period for up to three years. This service can be purchased separately on the product page.
This extended warranty covers:
Note: Please read the extended warranty terms, refund policies, and all related information carefully before making a purchase.
Worry-Free Purchase
Customers can choose to purchase Worry-Free Purchase Insurance at checkout when shopping on Anker's official website. If the purchased item is lost, damaged, or delayed during transit, compensation may be provided, allowing customers to shop with greater peace of mind.
The Worry-Free Purchase Insurance covers delayed deliveries as well as lost or damaged packages. For full details, please refer to the insurance coverage, compensation instructions, refund conditions, and other related information available on the purchase page.
Note: If shipping insurance is applied, the Worry-Free Purchase coverage cannot be refunded separately. Duplicate refunds or reshipments will not be processed under this policy. Please read the terms, refund policy, and other applicable information carefully before making a purchase.
Anker Is Not Liable For:
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Loss of data resulting from the use of Anker products.
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Accidental returns made by the buyer.
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Returning personal or unrelated items.
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Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
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Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.
Notes:
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The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
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This warranty policy applies only to products purchased through official Anker channels. Products bought from unauthorized sellers are not covered. Anker reserves the right to interpret and modify this policy.
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Mystery box promotions and early bird campaigns are governed by their own terms and are not eligible for the general no-questions-asked return policy.
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If return items are shipped using a prepaid label provided by Anker, as instructed, Anker will cover any loss or damage during transit. However, Anker is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.
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For non-quality-related returns, the buyer is responsible for any damage or loss during transit. Anker does not offer refunds for items damaged in transit under non-quality-related warranty claims.
For a list of authorized dealers and distributors, please refer to the "
Where to Buy" page.
