We have discovered that some of the lithium-ion batteries used in our Anker 334 MagGo Battery (PowerCore 10K) may pose a fire risk due to a manufacturing defect. The lithium-ion battery in the affected powerbanks can overheat, potentially causing melting of plastic components, smoke and fire hazards.
Although only a small number of batteries (a batch used in the products from January 9, 2024, to September 17, 2024) may be affected by this issue, out of an abundance of caution, we are reaching out to all customers to begin a Recall program.
You can verify the model of your Anker Power Bank by looking at the bottom of it (see image below) and confirm that it reads: Anker 334 MagGo Battery (PowerCore 10K), Model: A1642.
If you currently own any Anker Power Bank, please follow the below steps:
1. Store this device in a safe location.
2. Click here to verify your SN, and if it matches, please continue to fill out your product recall information.
3. Immediately stop using this product. DO NOT throw the powerbank into the trash or recycling bin. Please dispose of your device at a facility that accepts lithium batteries (see resources below).
If you have any questions or need further assistance, please contact support@anker.com. When emailing, please include "Anker Power Bank Recall" in the subject line to ensure prompt service. We are committed to promptly addressing and resolving any issues you may encounter.
We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding, patience, and cooperation.
As stated above, please dispose of your powerbank at a facility that accepts lithium-ion batteries. Below is a list of resources providing more details on the proper disposal of lithium-ion batteries. If your country is not listed below, please research the local rules and regulations for lithium battery disposal in your specific region.
Kindly reminder:
- Please refrain from disposing of the recalled powerbank to the Company, Amazon or anyone else.- Please refrain from disposing of the recalled powerbank in the trash.- Please refrain from disposing of the recalled powerbank in used battery recycling boxes found at various retail and home improvement stores.
North America
United States
Local and state ordinances prohibit disposing of this product in regular trash or used battery recycling boxes at retail and home improvement stores. Check with your local municipality or fire department for battery recycling options.
Canada
- - Local Waste Management Facilities: Many cities and towns have waste management facilities that accept hazardous waste, including lithium batteries. You can look up the facilities in your area.
Europe
France
https://www.corepile.fr/
United Kingdom
https://www.recyclenow.com/recycling-locator
Netherlands
https://www.legebatterijen.nl/
Australia
Australia
To dispose of the powerbanks consumers can contact their local council about e waste disposal or find their closest e-waste collection service at https://recyclingnearyou.com.au/.
1. What defects have led to the recall of the power banks?
Due to certain manufacturing conditions, a small number of Anker 334 MagGo Battery (PowerCore 10K), Model: A1642 may exhibit battery-related issues that could impact performance and safety. As a precautionary measure, we have initiated a recall program for the affected units.2. Which power bank models are affected by this issue?
The recall program includes the following model:Anker 334 MagGo Battery (PowerCore 10K), Model: A1642.3. What should I do with the power bank while I wait for the recall?
To responsibly handle lithium-ion batteries, do not dispose of them in household trash or recycling bins. For guidelines on how to safely dispose of your power bank, please visit our power bank recall page.4. How can I dispose of the affected power bank?
Detailed instructions for safely disposing of your old power bank are available on our power bank recall page. Please follow these guidelines to ensure proper disposal.Reminder:- Do not return the recalled power bank to the company, Amazon, or any other party.- Do not dispose of the recalled power bank in household trash.- Do not place the recalled power bank in used battery recycling bins at retail or home improvement stores.5. I received the power bank as a gift. Can I still get a replacement?
The recall program applies to the following model:Anker 334 MagGo Battery (PowerCore 10K), Model: A1642.If your power bank is affected, stop using immediately. To process a replacement, please contact the original purchaser for the order invoice.
6. What if my power bank is not one of the affected models (A1642)? Can I still return it?
If your power bank is not one of the specified models in the recall, it is not part of the affected batch. You can continue to use your device with confidence.7. I no longer have the power bank. Can I still get a replacement?
The recall program includes the following model:Anker 334 MagGo Battery (PowerCore 10K), Model: A1642.To initiate a replacement, we require:1. Proof of purchase (e.g., an order confirmation).2. A photo of the model number, located on the back or side of the power bank. For help locating this, see our power bank recall page.3. The serial number (SN) of the device.
8. How can I contact customer support for further assistance or questions?
For additional questions or concerns, please contact our customer service team at support@anker.com. You can find regional phone support numbers on our website. When emailing, please include "Anker Power Bank Recall" in the subject line to ensure prompt service.
